HELP Lost eveyrthing using Acer Cloud

chorbs
chorbs Member Posts: 1 New User

Installed Acer cloud on my phone and laptop (samsung S3 and my Acer V5) . It deleted everything from my SD card and and took all photos music and documents from my laptop. I can only access a small percentage of them from my laptop an 0 from my phone. I lost thousands of songs and photos. How can I get them back. Is there a number where I can actually talk to someone at Acer? Should I take them both back to Bestbuy where I bought them? Help! Im not the most tech savy guy and dont know what to do.

Answers

  • Grubby
    Grubby Member Posts: 11 New User

    Your mobile is same as me "Samsung 3". When  you log in Acer ID, Acer music and Acer Photo display cloud content shared by your Cloud PC.

    For, Acer music, if you would like to review your all music content from your mobile, you can find "add file to library" in menu. I suggest that you contact Acer Cloud customer service:

    "acercloud_support@cloud.acer.com"

    They will feedback your question.

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