acer 5551 laptop keyboard won't print symbols and caps

janis1428

my acer 5551 laptop will not allow me to use caps with the shift key although the caps work with the cap lock key.  also, i can't access any symbols above the numbers.  this just started today out of the blue.  thanks for any and all help.

Leho

Janis

Does this happen with both shift keys or only one?

Your situation might get more exposure by posting under Notebooks & Netbooks, rather than Desktops.

Leho

Vince53

Janus, I looked up that 3-year old rig of yours, and the best one-word description is "rugged."

 

Here are some suggestions. Unplug the laptop and remove the battery first. If you're not a geek, you might want to let a repair shop try these:

 

1) Go to Control Panel-Accessibility and turn off Sticky Keys.

2) Surprisingly, you should try plugging in a regular keyboard to see if the problem continues. (It might, which means that it is not a hardware problem). 

3) Use Device Manager to ensure that you have the latest drivers.

4) Try to pry the key off and clean underneath it.

5) Replace the entire keyboard, which doesn't cost as much as you would think.

 

 

 

janis1428

Thanks for the reply.  All of a sudden today I'm able to use the caps and symbols again.  I appreciate your suggestion for the future.  

janis1428

All of a sudden today everything is working fine.  Thanks for your suggestions though.