Aspire S7-391 Service Journey (Read before sending in)

TheACN

I'm wiriting ths so you'll think twice before sending your units in for repair.

 

I had several issues with my S7, first one was th ghosting effect on screen, buzzing sound of keyboard's backlight and a faulty trackpad.

 

So it took about 2 weeks for the to fix it n their texas repair center, and I received a summary page about what has been done to my laptop. They say they changed the LCD screen and the keyboard. They haven't done anything to the touchpad at all, even though I wrote down the desciption as; trackpad bacomes unstable after about 10 minutes of use." I guess they didn't bother to read it, or blamed me somehow. I've had many laptops since 1999 so I know how a trackpad should act like. ( I owned 2x toshiba, 2x dell, an alienware, HP,, etc...)

 

It has many scratches all around, showing poor care of the unit. I sent it in mint condiitiion, I always take care of my gadgets like a baby.

 

Now about the new keyboard, yes te buzzing sound is gone, but they put in a faultyy one! Tab buttn doesn''t work, and as I use MS Excell a lot, this btton is kinda imprtant for me. Also, unlike the old one, this one either doesn't register or double rregister some presses. I'm not gong to proofread this so you'l see how bad it really is.

 

 

Now if I send it ack, I will loose two more weekss waiting for it to be fixed(!) and I can't afford that! I need thhis laptop foor my work and now I will have t get an eternal keybaord so my collegues won't thiik I'm an diot who can't even wirtee correctly! Accer; never again!