Acer 4830 monitor issue with replacement screen

caxoo

Hi all

 

Recently I bought a replacement screen for my Acer Timeline 4830 laptop (old screen had a crack)

 

I purchased this one, matching the screen I had:

http://www.amazon.com/INNOLUX-BT140GW03-Laptop-Compatible-Replacement/dp/B008ZKGBZU

 

For some reason, they shipped me this one:

http://www.amazon.com/IVO-M140NWR1-LAPTOP-SUBSTITUTE-REPLACEMENT/dp/B004PAVF2I

 

But all the specs of the screens match, so perhaps they're interchangeable? But here's my issue: when installing the new screen, the backlight turns on (screen goes from pitch black to dark blue) but no image appears. When switching back to my old screen it shows the image still

 

Does anybody know what my issue is? Thanks!

ScottyC

Apparently they're not interchangeable. And honestly if you ordered something and they sent you the wrong part I would want the right one regardless. It won't take amazon very long to get this sorted out for you so my advice would be to tell them to get you the right part asap. From the sound of it the leads either don't connect or they are using a different config than your pc is.