problem with atheros ar5b97 wireless network adapter

biff
biff Member Posts: 9 New User

I am hoping someone here can help with this problem. After doing a factory recover and basically setting everything back to factory settings I have encountered a few problems. I was able to fix one of them now I am working on this one. 

First off my laptop is a acer aspire 7741-6694 with windows 7 sp1. After the factory revover with acer erecovery mgmt. I did windows updates, it found and did a lot of updates and i installed them. But when checking the updates out I noticed that sp1 was not one of the updates that was installed. sp1 was not even listed as an updated that windows update had found and was available, but windows said my laptop was up to date. Doing a manual check for updates also did not find sp1, there was no mention of sp1 whatsoever. I found this strange because sp1 was on my laptop before the factory recovery. Since I was having other problems with my laptop since the recovery I took it to the place where i bought it because it was still under the extended warranty i bought to see if they could do anything with sp1 for me. The tech tried installing sp1 from the microsoft website, that did not work. He then tried installing sp1 from a usb, that did not work either, the laptop would not install sp1. Finally he tried installing sp1 from a disk and now sp1 is on the laptop. He also said he did all the updates for it as well.

 

Since getting the laptop back from the tech who did the install of sp1 and the updates I have been having a problem connecting to the internet through wifi. When I first turn on my laptop everything loads but it takes 1 or 2 minutes for the little wifi connection icon on the bottom right of the screen to do anything. The little loading circle comes up but does not spin, it just sits there frozen doing nothing. Then all of a sudden 1 or 2 minutes later it will blink and it will start working fine. This happens every single time I do a restart of the laptop or just turn it on. This never happened 1 time before the factory recovery, it worked just fine. 

When I check device manager it says I have atheros ar5b97 wireless network adapter and the driver is 9.0.0.202 and it says the device is working properly. when i click the update driver button it says my device has the latest driver. when i use the acer website to search for drivers, i use my serial number and my laptop comes up and it lists drivers. The driver on the acer site for the atheros is 9.0.0.125 not the 9.0.0.202 which is on there now. I downloaded the other one from the acer website and extracted but it didn't seem to do anything. My driver still says 9.0.0.202 not 9.0.0.125 which i just downloaded from acer.

 

I cannot find anything online anywhere about atheros ar5b97 driver downloads. The only thing i was able to find was that atheros ar5b97 is for windows xp. Why did it come on my windows 7 acer laptop? Atheros seems to be a very poor company to use. They offer no support with their products. Their website is very unclear and extremely cluttered when trying to find anything. When i search their website for ar5b97 driver it comes back with a piece of software download that it says is the driver but it is not the driver, and norton 360 says is safe but very unstable and has frequent crashes. I am getting tired of waiting there for my wifi connection to actually do anything and start working.

 

I was constantly having (not responding problems) for all kinds of programs and regular system settings, which is why i did the factory recover in the first place. But after the recover that still happens just not as often as before. Video was constantly freezing, sound was constantly stuttering and kind of vibrating. That has mostly been cleared up. Now when I open youtube for instance the video picture plays but there is some freezing and starting at the beginning, then the video picture plays fine. While this is happening there is no sound for the first 1 or 2 minutes of the video then all of a sudden the sound kicks in and it is fine. This never happened before the recovery just since the recovery.

 

This acer laptop has been nothing but problems for me since september of 2012, and i am constantly every day just trying to fix problems with it. Acer doesn't even offer any kind of support through their website with contacting them unless your computer is less than 1 year old, mine is almost 2 years old. Acer leaves it up to their customers to help other customers. And acer seems to use the most obscure and unreliable components and software that you can't even find information or drivers for. This will definately be my last acer.

Can someone please help me with suggestion on how to get this piece of junk to work properly.

 

Thanks to anyone who reads this, tries to find info on this, and offers support and suggestion on how to resolve these issues.

Also if you have any suggestion on a good laptop brand that isn't as problematic as this acer and actually offers some support, even if its just answering a question It would be greatly appreciated, cause I will never buy another acer product.

 

Anyways thanks again for any help and for reading this rant, I'm just so very very frustrated with this

thanks again 

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