Rudy21 Pathfinder

Sorry, my bad.. once you open the file, you would see 3 folders and other stuff, forget all these and look for name setup and the type is application. just double tap it and install the application.

Thank you for the details, please download this

is the the first 10 digits of your device serial number.. Sorry but it doesnt look like it. could you provide us the complete model name of your device.

Here are the sepecifications.. Hope this helps

Try this, and make sure the device is connected to charger.. still if the device does not show anything, then probably the issue is related to graphics card or ram. try re-seating the RAM first and check.

Could you please share the first 10 digits of your device serial number.. this allows us to check the device specifications and compatible drivers. that way we can help you better.

If you have a bootable media, then please connect it to the device and while powering on the unit press F12. this will give you the boot options, select your drive to continue installing the OS.

what happens when you open voice recorder and try to record..? if it does not record anything then check the settings for Microphone, make sure its enabled. Also, you can run a windows troubleshooter to quickly identify the issue.. You can also access device manager and uninstall the drivers (do not check the box to delete…

First, while powering on the device, keep pressing F2 to access BIOS.. please stay on the BIOS screen for a minute and observe if the device is restarting.. If the device restarts, then the issue could be hardware and if it does not restart then press F10 and hit enter. Now while powering on the device use Alt + F10 to…

I would suggest you to ensure your windows is up to date and try this.. Windows + R > msconfig > click on services > check the box that says hide all microsoft services > click on disable all > apply and restart the device.

i see you have clipped a camera to this monitor.. can you please remove it. I'm guessing the clip could have caused pressure.. once removed, turn off the monitor, disconnect all the cables including power cable. then press and hold power button for 30 seconds.. post this connect only the power cable and check if you still…

try using external screen with HDMI cable, Make sure the device is powered on then press Windows + P > use the down arrow once and hit enter. if you are able to see the display on external screen, then the issue is related display. However, we can try some steps to confirm that.. do share us the result to continue further.

Please share the 1st 10 digit of your device serial number. this helps us to check your device specifications and assist you better.

Yes you can, However, i would request you to share the first 10 digits of your device serial number. this allows us to check the specifications in detail and assist you.

Hi @BottleOJamie, Please check if these power options are enabled, press Win + R > type control > click on ok > select power options > on the left side click on choose what closing the lid does > here change it to do nothing. Also, disable hibernate option. check and share us an update.

Not necessarily, but i would recommend you to update your operating system from settings > windows update. I would not recommend BIOS update until unless there is a huge difference from your current BIOS ver vs available BIOS

Hi @WizIT, Please share the model name of your device. this helps us to understand its specifications and assist you accordingly.

sad to hear, if the device has a sticker states do not remove this or warranty will be void.. then i would suggest not to tamper it.. rather send it to acer, they should be able to provide warranty support.

Ok, i suggest you to perform a system refresh and check.. if the issue is software related, then this should solve it.

First try BIOS defaults and check.. if it does not solve the issue, then try re-installing the Predatorsense application.