DoraWang New User

Hi AlexLFC13, For the popup "Acer BYOC components are missing from your system. Please reinstall abApp", firstly you need to uninstall Acer Portal and [AOP Framework] in [Control Panel\Programs\Programs and Features], then reinstall Acer Portal on your PC by clicking the link. After that, the popup won't be prompted again.…

Hi jjnlake, Sorry for any inconvenience caused. Please try the steps to improve the issue. 1. Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal], [abPhoto], [abMusic], [abDocs], [abFiles] and [AOP Framework] on your PC. 2. Please download and install [Acer Portal], [abPhoto], [abMusic],…

Hi arnokat, Following a detailed evaluation process, we have decided to discontinue abVideo for Android and remove video functions from abMedia for Windows, as well as related technical support and services. For more information, please refer to the Online Help. Sorry for any inconvenience caused.…

Hi sponzo, Acer device preloaded abApps (Acer Portal, abPhoto, abMusic, abDocs, abFiles). Please check whether abApps are in [Control Panel\Programs\Programs and Features] or not. If yes, please search abApps on your PC. If not, you can click the link to download and install abApps.…

Hi Variety1969, We are honored by the support you have given Acer products and apologize for any caused you inconvenience. With regards to the message about "Star to experience Acer BYOC apps and services" on your PC and you don't need abApps, please go to [Control Panel\Programs\Programs and Features], uninstall Acer…

Hi Rfilkin If you want to create a shortcut on the main screen of Android device to files via abFiles, it isn't supported by abFiles currently. I apologize for any caused you inconvenience. abFiles helps you use your mobile devices to browse all the files on your PC drives and connected drives, even content inside ZIP…

Hi Yolanda_G, Acer BYOC Apps can be uninstalled on Windows successfully. Only if you uninstall [AOP Framework] with any of abApps[Acer Portal/abFiles/abMusic/abPhoto/abDocs] installed, the message "Acer BYOC Components are missing from your system. Please reinstall abApp." will be prompted when you open abApps So if there…

Hi Yolanda_G, For the message that your Acer device is not registered, it is confirmed as an issue. The relevant department is in processing it. Sorry for any inconvenience. If you have any questions about using abApps (included Acer Portal), please send feedback by the Online Help. Thank you.…

Hi garmad55, abFiles helps you use your mobile devices to browse all the files on your PC drives and connected drives, even content inside ZIP files. If you want to sync files via abFiles, it is not necessary to buy and install Microsoft Office. Please refer to the Tutorial video and find how to use it. Only when you…

Hi vera2, If you previous uploaded Microsoft Office documents to the cloud via abDocs on one PC, then you can use other devices with abDocs installed to view these documents and keep the devices online even when your PC is offline. Please refer to the Tutorial video to find how to enjoy our abDocs. For abFiles, it helps…

Hi Sarah51, If you want to switch the Acer account which linked to your Facebook ID on your tablet, Firstly please switch your Facebook account via Facebook App. However, with regards to your inquiry that you cannot switch Facebook ID on your PC, please give concrete description or screenshots of your operation steps…

Hi barbri , According to your description of the problem that it occurs black screens after you click on the Video Tutorial link, you can click the hyperlink of "Experience Acer BYOC apps" again or change a browser for a try. If you still couldn't view videos, we can introduce for you about how to use abPhoto to set up…

Hi John, For setting up your client PC (You called Windows PC) as Personal Cloud Storage (Cloud PC), please follow the steps below. * Please open Acer Portal on your client PC. * Click [My Devices], you can view your Cloud PC (You called Acer PC) with a green dot at the right side on the Screen. * Click Unlink button "X"…

Hi Ugochuwu4u, For abApps are stopped and not working, please try the steps to improve the issue 1.Go to [Control Panel\Programs\Programs and Features], uninstall [AOP Framework] and abApps [Acer Portal \ abMusic \ abPhoto \ abDocs \ abFiles]. 2.Please download and install abApps on Windows PC from Acer BYOC Apps website.…

Hi matjung , According to test, the function of uploading photos from Android device to PC(which is set as Personal Cloud Storage) is normal. Uploading pictures are affected by the quantity of pictures and network speed, if you upload a lot at the same time, please wait a moment patiently. At present, the latest version of…