What is the SNID number?
What is the SNID number? The SNID number is the Serial Number Identification number of your product. It is an eleven or twelve digit number that represents your product's twenty-two character serial number. The SNID allows you to easily enter your serial number into our automated call-routing system and into other support…
On Screen Display (OSD) Lock for Acer Monitors
How do I enable or disable the OSD lock on my Acer monitor? Some Acer monitors include a feature that allows you to lock your on screen display menu so it does not activate when buttons are pressed on the monitor. You can use the instructions below to turn the on screen display lock on or off. Enable OSD lock: Press in on…
Preparing your Acer Chromebook for video conferencing
How do I setup my Chromebook so I can work from home or do school online? Use the instructions in the video below to configure your Acer Chromebook for video conferencing.
Acer Nitro may not power on if AC adapter is not fully inserted
Why is my new Nitro 5 not turning on? Acer Nitro systems, that have the AC adapter connection on the back of the computer, use an improved AC adapter connection that helps secure the AC adapter. The adapter may feel like it is fully inserted, but requires a secondary push to fully seat the connection. You should hear a…
Change what the screen does when you close the lid
How do I change what the screen does when I close the lid on my computer? Use the following steps to choose what your computer does when you close the lid: Type Control Panel in the windows search box. Select Control Panel from the search results. Click Power Options. Click Choose what closing the lid does. Use the drop…
Downloading and Installing drivers for Acer products
How do I download and install drivers for my computer? When downloading or updating drivers, it is important to choose the correct driver that will work properly for the specific device in your computer. On the Drivers and Downloads area of our support web site, there may be several drivers listed for the same device.…
How can I improve a weak signal to my wireless network?
What can I do to fix slow wi-fi issues? When the signal strength is low, your wireless connection may become slow and unreliable. You can try the suggestions below to see if they help improve your wireless signal. Check to make sure your wireless router is installed in an optimal location. The ideal router location is…
How to delete your Acer ID account
How can I delete my Acer ID account? You can request your Acer ID be deleted at any time. If you want your Acer ID deleted, please send an email to firstname.lastname@example.org requesting account deletion. Please submit inquiries in English if possible and advise us of the country you are contacting us from. Your email should…
Acer Bluelight Shield
What is Acer Bluelight Shield? Acer Bluelight shield is an application that allows users to control how much blue light is used to display an image. This allows users to lower levels of blue light to lessen the negative effects of blue light exposure. You can adjust Acer Bluelight Shield settings using the steps below.…
Error message "Your PIN is no longer available due to a change in the security settings on this device"
What can I do if Windows gives an error that my PIN is not available due to a change in security settings? If you are unable to sign-in to your system using your PIN, we recommend you log in with your Windows password and reset your PIN. Use the instructions below to reset your PIN. Click Sign-in Options and click the Key…