how do I get my new battery to charge?

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Stella1
Stella1 Member Posts: 1 New User

My computer says to get a new battery. But it won't take a charge. The drivers are supposedly up to date. What do I need to do? The new battery only has 1% power. The old battery will still charge. 

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  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    Stella1,

     

    It sounds like the new battery may be defective possibly. Which system do you have that is experiencing this issue?