Error box before shutdown

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mewhammer
mewhammer Member Posts: 2 New User

I have an Acer Aspire.  During the shutdown process, I noticed an error message box on the screen,  It mentioned explorer.exe, but the screen went blank before I could write down the message.  I have used the pc again and during shutdown I could see an error box again, but it disappeared too quickly to read.  Anyone having the same issue or know how to fix?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    you can try to check on system logs if any error appears about explorer.exe and time you got the issue.

     

    if you have windows 8.x

    press windows key logo + s

    type

    event viewer

    click on it

     

    and check on system logs

    I'm not an Acer employee.
  • mewhammer
    mewhammer Member Posts: 2 New User
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    I didn't see anything in the event log to explain the error.  After looking at various info in it, I am wondering whether Norton 360 and Windows are having issues.  Far too complicated for me to understand.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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     i bet on Norton, try to uninstall it and use Microsoft security essential (installed by default on windows 8.x systems)

    I'm not an Acer employee.