Error box before shutdown

mewhammer
mewhammer Member Posts: 2 New User

I have an Acer Aspire.  During the shutdown process, I noticed an error message box on the screen,  It mentioned explorer.exe, but the screen went blank before I could write down the message.  I have used the pc again and during shutdown I could see an error box again, but it disappeared too quickly to read.  Anyone having the same issue or know how to fix?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you can try to check on system logs if any error appears about explorer.exe and time you got the issue.

     

    if you have windows 8.x

    press windows key logo + s

    type

    event viewer

    click on it

     

    and check on system logs

    I'm not an Acer employee.
  • mewhammer
    mewhammer Member Posts: 2 New User

    I didn't see anything in the event log to explain the error.  After looking at various info in it, I am wondering whether Norton 360 and Windows are having issues.  Far too complicated for me to understand.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

     i bet on Norton, try to uninstall it and use Microsoft security essential (installed by default on windows 8.x systems)

    I'm not an Acer employee.