Dear Acer,
I have been a long time Acer supporter. I have two Acer netbooks. In November 2014, I purchased "VN7-791G-71P5" from the Nitro Black series. I love it, EXCEPT that within only months, the screen began to make a noise on the right bottom corner each time I opened/closed it. However, over time the border around the screen has begun to separate on the bottom right corner. I use the computer like a desktop for work, so it is in perfect condition otherwise and seldom moves from my desk.
It is UNACCEPTABLE to me that a 1500 USD computer meant for rough tough gaming is literally falling apart on a business professional who only opens and closes the screen. This is clearly a design flaw/hardware breakdown when the computer cannot support the opening and closing of a 17 in screen.
I also own a "VN7-591G-74SK", which is a 15 in Nitro Black series and so far it is fine.
Can you please tell me whether Acer will stand behind their product and fix this for me, as it is clearly a hardware problem?
Thank you!