Brand New Spin 5 WIFI Network Connection Issues

dsloper
dsloper Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi. 

I purchased a brand new Acer Spin 5 two weeks ago. As soon as I first booted it force downloaded windows creator update.

 

The problem is 3 or 4 times a week, either on boot, or on wake from sleep (can happen on both), the wifi connects to my home wifi but connects with 'no internet access'

 

A reboot, disconnect and reconnect, or connecting to another access point will not solve the problem.

 

The only way to solve the problem when it happens is to run the network troubleshooter, which resets the wifi stack and then will work again for a while.

 

I purchased this laptop for a Birthday present for my mum early next month, but there is no way I can explain to her she will have to run a troubleshooter every few boots/wakes. Firstly she is not technical, secondly not very good to give her a present and say 'oh it sometimes works' and thirdly should not have to with a brand new product.

 

NIC driver is 2.0.0.309 dated 18/4/17 installed by the creators update, card is a  Atheros QCA9377.

 

Any help greatfully received.

 

Thanks

 

Answers

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    "The only way to solve the problem when it happens is to run the network troubleshooter, which resets the wifi stack and then will work again for a while."

     

    Personally I set my router to give it's longest lease time, and allocate an IP for the ethernet and WiFi respectively.  In network settings I use a fixed IP and gateway and DNS settings for Windows.

    image

     

    Next, if I knew that a reset would solve the short term problem, I create a desktop shortcut to do that. 

    The loss could be a conflict and a reset resolves that.  Fixed IP's would normally avoid a conflict.

     

    I suggest you try and set stuff in stone, then if a problem occurs do a methodical resetting to try and isolate the cause.

     

    The code below is a .txt file that will make a batch file.  You can read thru and only use the bits you want.  There are options to produce .txt files of the settings and other options to reset stuff, AND F just exits without doing anything.

     

    So 2, 3 and 8 produce an output, A, B and C show some settings.

    The others, like 4, 5, 6, 7,  D and E attempt to repair / renew settings so that you may be able to isolate the problem area.

     

    If in doubt please ask.

     

    You could of course try a rollback of Windows 10, but I suspect that will cause more problems than it could ever solve.

     

    :: Copy, Paste & Save As...NetFixed.bat;
    :: Use a text editor (Notepad). Then when
    :: it's run will create IP.txt & another
    :: file called NETSTAT.txt for posting.
    :: Run as Administrator for best outcome.
    @ECHO THIS MAY HELP TO REPAIR / RECTIFY,
    @ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
    @ECHO...................................
    @ECHO THE RESULTS MAY VARY ACCORDING TO
    @ECHO YOUR CONFIGURATION AND USER LEVEL.
    @ECHO A RE-BOOT MUST BE DONE AFTER DOING
    @ECHO SOME OF THE CHECKS OPTIONED BELOW.
    @ECHO....................................
    :MENU
    @ECHO TYPE IN YOUR PREFERRED MENU CHOICE
    @ECHO....................................
    @ECHO.
    @ECHO 0 - PING_LO Ping test to 127.0.0.1
    @ECHO 1 - PING_MS Ping test to Microsoft
    @ECHO 2 - GET_MAC Obtain MAC address(es)
    @ECHO 3 - GET_IPs Lists all IP addresses
    @ECHO 4 - IPvFOUR Reset to remove errors
    @ECHO 5 - IP_RNEW Force/Renew IP address
    @ECHO 6 - IPv_SIX Reset to remove errors
    @ECHO 7 - NBTSTAT NETBIOS -Renew -Repair
    @ECHO 8 - NETSTAT All Network Statistics
    @ECHO 9 - SH_WLAN Display WLAN interface
    @ECHO A - ARP_TAB Displays ARP IP tables
    @ECHO B - NS_LKUP Shows your Name Server
    @ECHO C - SYS_SUM System Summary Windows
    @ECHO D - DNS_FIX Flush and Register DNS
    @ECHO E - WINSOCK Reset to remove errors
    @ECHO F - FINISHD Close this Command Box
    @ECHO ...................................
    @ECHO OFF
    COLOR B1
    SET /P M= Press 0-9, A-F, and then ENTER:
    IF %M%==0 GOTO PING_LO
    IF %M%==1 GOTO PING_MS
    IF %M%==2 GOTO GET_MAC
    IF %M%==3 GOTO GET_IPs
    IF %M%==4 GOTO IPvFOUR
    IF %M%==5 GOTO IP_RNEW
    IF %M%==6 GOTO IPv_SIX
    IF %M%==7 GOTO NBTSTAT
    IF %M%==8 GOTO NETSTAT
    IF %M%==9 GOTO SH_WLAN
    IF /I %M%==A GOTO ARP_TAB
    IF /I %M%==B GOTO NS_LKUP
    IF /I %M%==C GOTO SYS_SUM
    IF /I %M%==D GOTO DNS_FIX
    IF /I %M%==E GOTO WINSOCK
    IF /I %M%==F GOTO FINISHD
    Smiley TongueING_LO
    ping LOOPBACK
    GOTO MENU
    Smiley TongueING_MS
    ping MICROSOFT.COM
    GOTO MENU
    :GET_MAC
    getmac | more /c
    getmac >> c:\GetMac.txt
    Notepad c:\GetMac.txt
    GOTO MENU
    :GET_IPs
    ipconfig -all | more /c
    ipconfig -all >>IP.txt
    Notepad IP.txt
    GOTO MENU
    :IPvFOUR
    netsh int ipv4 reset reset.log
    GOTO MENU
    :IP_RNEW
    ipconfig /release
    ipconfig /renew
    GOTO MENU
    :IPv_SIX
    netsh int ipv6 reset reset.log
    GOTO MENU
    :NBTSTAT
    nbtstat -RR
    GOTO MENU
    :NETSTAT
    netstat -e -r -s | more /c
    netstat -e -r -s >> NetStat.txt
    Notepad NetStat.txt
    GOTO MENU
    Smiley FrustratedH_WLAN
    netsh wlan show drivers | more /c
    netsh wlan show interfaces | more /c
    GOTO MENU
    :ARP_TAB
    arp /a
    GOTO MENU
    :NS_LKUP
    nslookup /ns
    GOTO MENU
    Smiley FrustratedYS_SUM
    msinfo32
    GOTO MENU
    Smiley Very HappyNS_FIX
    ipconfig /flushdns
    ipconfig /registerdns
    GOTO MENU
    :WINSOCK
    netsh winsock reset catalog
    GOTO MENU
    :FINISHD
    EXIT