Brand New Spin 5 WIFI Network Connection Issues

dsloper

Hi. 

I purchased a brand new Acer Spin 5 two weeks ago. As soon as I first booted it force downloaded windows creator update.

 

The problem is 3 or 4 times a week, either on boot, or on wake from sleep (can happen on both), the wifi connects to my home wifi but connects with 'no internet access'

 

A reboot, disconnect and reconnect, or connecting to another access point will not solve the problem.

 

The only way to solve the problem when it happens is to run the network troubleshooter, which resets the wifi stack and then will work again for a while.

 

I purchased this laptop for a Birthday present for my mum early next month, but there is no way I can explain to her she will have to run a troubleshooter every few boots/wakes. Firstly she is not technical, secondly not very good to give her a present and say 'oh it sometimes works' and thirdly should not have to with a brand new product.

 

NIC driver is 2.0.0.309 dated 18/4/17 installed by the creators update, card is a  Atheros QCA9377.

 

Any help greatfully received.

 

Thanks

 

doughjohn

Hi

 

"The only way to solve the problem when it happens is to run the network troubleshooter, which resets the wifi stack and then will work again for a while."

 

Personally I set my router to give it's longest lease time, and allocate an IP for the ethernet and WiFi respectively.  In network settings I use a fixed IP and gateway and DNS settings for Windows.

 

Next, if I knew that a reset would solve the short term problem, I create a desktop shortcut to do that. 

The loss could be a conflict and a reset resolves that.  Fixed IP's would normally avoid a conflict.

 

I suggest you try and set stuff in stone, then if a problem occurs do a methodical resetting to try and isolate the cause.

 

The code below is a .txt file that will make a batch file.  You can read thru and only use the bits you want.  There are options to produce .txt files of the settings and other options to reset stuff, AND F just exits without doing anything.

 

So 2, 3 and 8 produce an output, A, B and C show some settings.

The others, like 4, 5, 6, 7,  D and E attempt to repair / renew settings so that you may be able to isolate the problem area.

 

If in doubt please ask.

 

You could of course try a rollback of Windows 10, but I suspect that will cause more problems than it could ever solve.

 

:: Copy, Paste & Save As...NetFixed.bat;
:: Use a text editor (Notepad). Then when
:: it's run will create IP.txt & another 
:: file called NETSTAT.txt for posting.
:: Run as Administrator for best outcome.
@ECHO  THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO  VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO................................... 
@ECHO  THE RESULTS MAY VARY ACCORDING TO 
@ECHO  YOUR CONFIGURATION AND USER LEVEL.
@ECHO  A RE-BOOT MUST BE DONE AFTER DOING
@ECHO  SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO  TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO  0 - PING_LO Ping test to 127.0.0.1
@ECHO  1 - PING_MS Ping test to Microsoft
@ECHO  2 - GET_MAC Obtain MAC address(es)
@ECHO  3 - GET_IPs Lists all IP addresses
@ECHO  4 - IPvFOUR Reset to remove errors
@ECHO  5 - IP_RNEW Force/Renew IP address
@ECHO  6 - IPv_SIX Reset to remove errors
@ECHO  7 - NBTSTAT NETBIOS -Renew -Repair
@ECHO  8 - NETSTAT All Network Statistics
@ECHO  9 - SH_WLAN Display WLAN interface
@ECHO  A - ARP_TAB Displays ARP IP tables
@ECHO  B - NS_LKUP Shows your Name Server
@ECHO  C - SYS_SUM System Summary Windows
@ECHO  D - DNS_FIX Flush and Register DNS
@ECHO  E - WINSOCK Reset to remove errors
@ECHO  F - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press 0-9, A-F, and then ENTER:
IF %M%==0 GOTO PING_LO
IF %M%==1 GOTO PING_MS
IF %M%==2 GOTO GET_MAC
IF %M%==3 GOTO GET_IPs
IF %M%==4 GOTO IPvFOUR
IF %M%==5 GOTO IP_RNEW
IF %M%==6 GOTO IPv_SIX
IF %M%==7 GOTO NBTSTAT
IF %M%==8 GOTO NETSTAT
IF %M%==9 GOTO SH_WLAN
IF /I %M%==A GOTO ARP_TAB
IF /I %M%==B GOTO NS_LKUP
IF /I %M%==C GOTO SYS_SUM
IF /I %M%==D GOTO DNS_FIX
IF /I %M%==E GOTO WINSOCK
IF /I %M%==F GOTO FINISHD
ING_LO
ping LOOPBACK
GOTO MENU
ING_MS
ping MICROSOFT.COM
GOTO MENU
:GET_MAC
getmac | more /c
getmac >> c:\GetMac.txt
Notepad c:\GetMac.txt
GOTO MENU
:GET_IPs
ipconfig -all | more /c
ipconfig -all >>IP.txt
Notepad IP.txt
GOTO MENU
:IPvFOUR
netsh int ipv4 reset reset.log
GOTO MENU
:IP_RNEW
ipconfig /release
ipconfig /renew
GOTO MENU
:IPv_SIX
netsh int ipv6 reset reset.log
GOTO MENU
:NBTSTAT
nbtstat -RR
GOTO MENU
:NETSTAT
netstat -e -r -s | more /c
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
GOTO MENU
H_WLAN
netsh wlan show drivers | more /c
netsh wlan show interfaces | more /c
GOTO MENU
:ARP_TAB
arp /a
GOTO MENU
:NS_LKUP
nslookup /ns
GOTO MENU
YS_SUM
msinfo32
GOTO MENU
NS_FIX
ipconfig /flushdns
ipconfig /registerdns
GOTO MENU
:WINSOCK
netsh winsock reset catalog
GOTO MENU
:FINISHD
EXIT