ACER Swift 3 SF314-51 WHEA-Logger flood every second

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5TOLE
5TOLE Member Posts: 5 New User
edited March 2023 in 2017 Archives

I have problem with Acer Swift 3 SF314-51 and WHEA-Logger warnings flood every second.

Latest BIOS 1.08
Updated Windows 10
Latest chipset and Qualcomm Wi-Fi drivers

Lenovo has fixed this problem with new BIOS update, ACER please do the same for us.
https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/tc01_en/thread-id/18214/page/2

Thanks

+ System
- Provider
[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {C26C4F3C-3F66-4E99-8F8A-39405CFED220}
EventID 17
Version 0
Level 3
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2017-03-07T15:05:46.654007500Z
EventRecordID 172421
- Correlation
[ ActivityID] {01F665D9-0BF9-466B-BE3F-C28ADB1D52E1}
- Execution
[ ProcessID] 1420
[ ThreadID] 2372
Channel System
Computer ACER-SWIFT-3
- Security
[ UserID] S-1-5-19
- EventData
ErrorSource 4
FRUId {00000000-0000-0000-0000-000000000000}
FRUText
ValidBits 0xdf
PortType 4
Version 0x101
Command 0x10
Status 0x406
Bus 0x0
Device 0x1c
Function 0x3
Segment 0x0
SecondaryBus 0x0
Slot 0x0
VendorID 0x8086
DeviceID 0x9d13
ClassCode 0x30400
DeviceSerialNumber 0x0
BridgeControl 0x0
BridgeStatus 0x0
UncorrectableErrorStatus 0x0
CorrectableErrorStatus 0x1000
HeaderLog 00000000000000000000000000000000
Length 672
RawData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

Answers

  • JSR62
    JSR62 Member Posts: 1 New User
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    I have the exact same situation on an F5-573-55LV.  I've upgraded every possible driver and the BIOS is now v. 1.23.  I know that Lenovo fixed this with a BIOS upgrade.  The upgrade to 1.23 did nothing, nor did reinstalling Win 10.  My current version is 14393.rs1_release_inmarket_170303-1614.

     

    The errors are coming from the Intel PCI root ports #11 (9D1A) and #12 (9D1B).  

    The system is the same as when it was purchased - #11 has a Qualcomm QCA9377 wifi and #12 has the Realtek RTS5287 Card Reader and the Realtek RTL8168/8111 Gigabit Ethernet adapter.

     

    If I disable the three devices then the WHEA Event ID errors stop.  In the last 24 hours I've had about 2500 of them.

     

    I've tried older drivers, updated drivers, ACER drivers, and various combinations.  Nothing has solved the problem. 

     

    There are a ton of people that have this problem - not just ACER owners, although there are a number of threads about it on this site.  Here are a few links to discussions:

     

    https://communities.intel.com/message/404137?sr=search&searchId=0d536cc0-459e-49d3-8d00-aa718b0f9402&searchIndex=0#404137

     

    https://communities.intel.com/message/122368?sr=search&searchId=0d536cc0-459e-49d3-8d00-aa718b0f9402&searchIndex=2#122368

     

    https://www.techpowerup.com/forums/threads/whea-logger-event-id-17-flooding-system-events.219857/

     

    http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/WHEA-Logger-flood-Event-ID-17/td-p/5424405

     

    Please advise ASAP.  This has been going on for a long time with no resolution.

     

    Thank you.

  • Inge1
    Inge1 Member Posts: 1 New User
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    I am having the same problem with an Acer Aspire E 15 E5-575-33BM and I have the same Atheros QCA9377.  My unit is brand new and I am thinking of returning it.  Anyone learn anything new since the last posts?  This has been occurring since I took the notebook out of the box.

  • trilby
    trilby Member Posts: 1 New User
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    Acer seem to have fixed this problem for the Aspire E5 series with a BIOS update: http://community.acer.com/t5/E-F-and-M-Series-Laptops/E5-575g-53VG-WHEA-Logger-warning-possibly-wifi-card/m-p/493470/highlight/true#M15739

     

    However there is no such update for the Swift 3. Is there any chance of a BIOS update to fix this please?

  • splitsecond
    splitsecond Member Posts: 5

    Tinkerer

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    same problem here. reinstalled windows, did not help.

  • troych
    troych Member Posts: 3 New User
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    Same problem. Updated to latest bios v1.08 but still the errors.

     

    -System
      
    -Provider
       [ Name]Microsoft-Windows-WHEA-Logger
       [ Guid]{C26C4F3C-3F66-4E99-8F8A-39405CFED220}
      
     EventID17
      
     Version0
      
     Level3
      
     Task0
      
     Opcode0
      
     Keywords0x8000000000000000
      
    -TimeCreated
       [ SystemTime]2017-05-21T03:30:05.280185100Z
      
     EventRecordID896
      
    -Correlation
       [ ActivityID]{9A69743D-42C8-46C3-AAD9-E891CDB121AB}
      
    -Execution
       [ ProcessID]3564
       [ ThreadID]4184
      
     ChannelSystem
      
     Computer 
      
    -Security
       [ UserID]S-1-5-19
    -EventData
      ErrorSource4
      FRUId{00000000-0000-0000-0000-000000000000}
      FRUText 
      ValidBits0xdf
      PortType4
      Version0x101
      Command0x10
      Status0x406
      Bus0x0
      Device0x1c
      Function0x3
      Segment0x0
      SecondaryBus0x0
      Slot0x0
      VendorID0x8086
      DeviceID0x9d13
      ClassCode0x30400
      DeviceSerialNumber0x0
      BridgeControl0x0
      BridgeStatus0x0
      UncorrectableErrorStatus0x0
      CorrectableErrorStatus0x1000
      HeaderLog00000000000000000000000000000000
      Length672
      RawData 
  • Neao
    Neao Member Posts: 3 New User
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    Same problem. Bios v1.08. Wi-Fi Driver ver.12.0.0.307ACER.png

     

    Имя журнала: System
    Источник: Microsoft-Windows-WHEA-Logger
    Дата: 06.06.2017 20:39:38
    Код события: 17
    Категория задачи:Отсутствует
    Уровень: Предупреждение
    Ключевые слова:
    Пользователь: LOCAL SERVICE
    Компьютер: Neao-Swift3
    Описание:
    Устранимая аппаратная ошибка.

    Компонент: Порт PCI Express Root
    Источник ошибки: Расширенный отчет об ошибках (PCI Express)

    Шина:Устройство:Функция: 0x0:0x1C:0x3
    ИД поставщика:ИД устройства: 0x8086:0x9D13
    Код класса: 0x30400

    Дополнительные сведения содержатся в подробностях этой записи.
    Xml события:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>17</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-06-06T17:39:38.105036100Z" />
    <EventRecordID>217822</EventRecordID>
    <Correlation ActivityID="{0C0B4406-0205-4BAF-B989-DD6652A83E83}" />
    <Execution ProcessID="3564" ThreadID="4404" />
    <Channel>System</Channel>
    <Computer>Neao-Swift3</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    <EventData>
    <Data Name="ErrorSource">4</Data>
    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="FRUText">
    </Data>
    <Data Name="ValidBits">0xdf</Data>
    <Data Name="PortType">4</Data>
    <Data Name="Version">0x101</Data>
    <Data Name="Command">0x10</Data>
    <Data Name="Status">0x406</Data>
    <Data Name="Bus">0x0</Data>
    <Data Name="Device">0x1c</Data>
    <Data Name="Function">0x3</Data>
    <Data Name="Segment">0x0</Data>
    <Data Name="SecondaryBus">0x0</Data>
    <Data Name="Slot">0x0</Data>
    <Data Name="VendorID">0x8086</Data>
    <Data Name="DeviceID">0x9d13</Data>
    <Data Name="ClassCode">0x30400</Data>
    <Data Name="DeviceSerialNumber">0x0</Data>
    <Data Name="BridgeControl">0x0</Data>
    <Data Name="BridgeStatus">0x0</Data>
    <Data Name="UncorrectableErrorStatus">0x0</Data>
    <Data Name="CorrectableErrorStatus">0x1000</Data>
    <Data Name="HeaderLog">0100004A040000024400000000000000</Data>
    <Data Name="Length">672</Data>
    <Data Name="RawData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ata>
    </EventData>
    </Event>

  • 5TOLE
    5TOLE Member Posts: 5 New User
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    ACER, can you please fix this with new BIOS?

  • Scooter
    Scooter Member Posts: 2 New User
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    Hi,

     

    I have exactly the same problem. My laptop is one week old, just barely used. Model is SF314-51, Swift 3.

     

    Today my Windows 10 crashed to error code  "bad_pool_header". I did a full RAM test (windows mem check). Nothing was found. 

     

    Then I started to look at event logs and discovered that same warning happening every second.

     

    "A corrected hardware error has occurred.
    Component: PCI Express Root Port"

     

    whea_logger.jpg

     

    I'm using AC WLAN, but I have N-network also. I does not matter wheter I use N-WLAN or AC-WLAN, Event log is flooded either way.

     

     

    -----

    Scooter

  • JSR762
    JSR762 Member Posts: 2 New User
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    UPDATE:  UPDATING BIOS, INTEL DRIVERS, AND WINDOWS 10 RESOLVED THIS PROBLEM.

  • Neao
    Neao Member Posts: 3 New User
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    Hello, JSR762!

     

    Please tell me what version of BIOS and drivers you have after UPDATE.

  • 5TOLE
    5TOLE Member Posts: 5 New User
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    Please tell us more. Last i know is that latest BIOS 1.08 doesnt fix the problem and i also have latest intel chipset drivers and problem is still here.
  • JSR762
    JSR762 Member Posts: 2 New User
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    The problem went away a few months ago, so I don't know what the versions were then.     My current BIOS is v1.25 dated 3/3/17.  My current Windows 10 version is an Insider Edition, but I'd think the current general release version would be fine since this stopped a few months ago for me.  The one I have now is 15063-rs2 release 170317-1834.  Below is a list of everything else I have right now:   

     

    Device NameManufacturerDriver VersionDriver DateDevice Instance ID
    Launch Manager Wireless DeviceAcer Incorporated8.0.0.17/16/2013ROOT\HIDCLASS\0000
    ELAN Input DeviceELAN15.6.6.26/1/2016ACPI\ETD050A\4&308bf30b&0
    ELAN SMBus DriverELAN SMBus15.1.2.1011/9/2016PCI\VEN_8086&DEV_9D23&SUBSYS_115C1025&REV_21\3&11583659&1&FC
    Intel(R) Watchdog Timer Driver (Intel(R) WDT)Intel11.0.0.10079/20/2015ACPI\INT3F0D\4&308bf30b&0
    Intel(R) Xeon(R) E3 - 1200 v6/7th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 5904INTEL10.1.1.401/3/2017PCI\VEN_8086&DEV_5904&SUBSYS_115C1025&REV_02\3&11583659&1&00
    Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #9 - 9D18INTEL10.1.1.401/3/2017PCI\VEN_8086&DEV_9D18&SUBSYS_115C1025&REV_F1\3&11583659&1&E8
    Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #11 - 9D1AINTEL10.1.1.401/3/2017PCI\VEN_8086&DEV_9D1A&SUBSYS_115C1025&REV_F1\3&11583659&1&EA
    Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #12 - 9D1BINTEL10.1.1.401/3/2017PCI\VEN_8086&DEV_9D1B&SUBSYS_115C1025&REV_F1\3&11583659&1&EB
    Mobile 6th/7th Generation Intel(R) Processor Family I/O PMC - 9D21INTEL10.1.1.401/3/2017PCI\VEN_8086&DEV_9D21&SUBSYS_115C1025&REV_21\3&11583659&1&FA
    Mobile 6th/7th Generation Intel(R) Processor Family I/O Thermal subsystem - 9D31INTEL10.1.1.42 PCI\VEN_8086&DEV_9D31&SUBSYS_115C1025&REV_21\3&11583659&1&A2
    Intel(R) Management Engine Interface Intel11.7.0.10144/4/2017PCI\VEN_8086&DEV_9D3A&SUBSYS_115C1025&REV_21\3&11583659&1&B0
    Mobile 7th Generation Intel(R) Processor Family I/O LPC Controller (U Premium) - 9D58INTEL10.1.1.401/3/2017PCI\VEN_8086&DEV_9D58&SUBSYS_115C1025&REV_21\3&11583659&1&F8
    Intel(R) HD Graphics 620Intel Corporation21.20.16.453410/7/2016PCI\VEN_8086&DEV_5916&SUBSYS_108F1025&REV_02\3&11583659&1&10
    Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI ControllerIntel Corporation15.5.2.10544/24/2017PCI\VEN_8086&DEV_9D03&SUBSYS_115C1025&REV_21\3&11583659&1&B8
    Intel(R) Serial IO I2C Host Controller - 9D60Intel Corporation30.100.1713.23/28/2017PCI\VEN_8086&DEV_9D60&SUBSYS_115C1025&REV_21\3&11583659&1&A8
    Intel(R) Display AudioIntel(R) Corporation10.22.1.1005/2/2017HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&72c72fb&0&0201
    Bluetooth USB ModuleQualcomm Atheros Communications10.0.0.3094/18/2017USB\VID_0489&PID_E0A3\5&36d87f57&0&5
    Qualcomm Atheros QCA9377 Wireless Network AdapterQualcomm Atheros Communications Inc.12.0.0.3094/18/2017PCI\VEN_168C&DEV_0042&SUBSYS_E0A1105B&REV_31\4&1d2d30c1&0&00EA
    Realtek High Definition AudioRealtek6.0.1.81053/28/2017HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1025108F&REV_1000\4&72c72fb&0&0001
    Realtek PCIe GBE Family ControllerRealtek10.18.526.20175/26/2017PCI\VEN_10EC&DEV_8168&SUBSYS_108F1025&REV_12\4&7bde84e&0&01EB
  • Neao
    Neao Member Posts: 3 New User
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    You have another model of the laptop or the Acer within the same model has different configurations.
    In my case, the latest version of BIOS is 1.0.8.
    I have Wifi adapter Qualcomm Atheros QCA6174 you Qualcomm Atheros QCA9377

  • 5TOLE
    5TOLE Member Posts: 5 New User
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    To be clear. Problem still persists and we need new BIOS.

    @ACER, please fix it already. Thanks

  • Scooter
    Scooter Member Posts: 2 New User
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    Update to my issue: WHEA logger still floods Windows Systems log. There are days that this does not happen. But almost every day it does. Always the same message "A corrected hardware error has occurred. Component: PCI Express Root Port".

     

    I'd like to see someone from Acer comment this issue.

     

    My system status:

    - Newest BIOS version is installed (1.08)

    - All Windows updates are installed

    - All the other Acer drivers are newest version

    - No other devices connected to USB ports, no SD cards connected

     

    When I stop using put this machine I put it to hibernate or sleep. I wonder if this error occurs when computer is resuming from hibernate or sleep? Has anyone tested if this error happens when resuming from sleep, or if it happens after normal reboot also.

     

    Here's just a few new samples from my Events.

     

     

    WHEA_logger_03.jpg

    WHEA_logger_04.jpg

     

    --Scooter

  • 5TOLE
    5TOLE Member Posts: 5 New User
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    BIOS Version:1.09 is LIVE!

    So far so good, i have NO WHEA-Logger errors! 

  • splitsecond
    splitsecond Member Posts: 5

    Tinkerer

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    same here. bios 1.09 update solved the problem.