11-16-2013 10:00 PM
This seems to be a very common problem with no solved answers. I really hope that it isn't a hardware problem, and judging by the large amount of freezing problems on other products, I doubt it.
My model is the Aspire V5-552PG, and I've contacted Acer support already - They sent me a BIOS update and the newest network driver that they had, but it did NOT work. I'm still getting random freezes! Sometimes it's every 5 minutes, sometimes I can go on for days without any freezes at all.
It seems to happen more often if I use the internet, and usually within loading a page. The only solution is a hard reset, anything else does NOT respond.
If anyone has a solution, please give it to me. I really don't want to resort to delivering this for repair...
11-21-2013 07:25 PM
Have you attempted to reset the system to factory load defaults?
This would eliminate software as the issue.
Please review this article:
Reloading your Acer Computer
Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.
11-24-2013 07:47 AM
I think I have the exact same problem with 2x Acer V5-552P-8646 from a customer. Random Freeze, RAM/Memtest OK / No bad sectors / Stress test OK / Temperatures OK. Seems to crash when using internet. Must do a hard reset.
I think I have found a fix/way to bypass the problem... still not 100% for how long it will work.
- In Device Manager, DISABLE wired network card (even if you use wifi) and reboot
Currently Im trying to make crashing Windows on the 2 laptops, going on youtube, opening a lot of applications, reboot and do it again many many times and NO FREEZE AT ALL when using wifi only with wired network card DISABLED (nothing connected to it) !
I have a Qualcomm Atheross 8171/8175 Network card, driver v126.96.36.199 and v.188.8.131.52. I will try to update the driver, re-enable the card again and see if it crashes.
Please let me know if it works for you too