chrome os crashed on new chromebook cB3-481

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tomcollins7320
tomcollins7320 Member Posts: 3 New User

Our brand new Chromebook crashed.  Did the Google Recovery USB thing and within 2 seconds of reboot, the message comes up "an unexpected error occurred" and references the Google Chrome OS Recovery URL, which is where the crash message sent me.

 

 

Tried the USB three times.  Repeated the entire process all three times from scratch.

 

Should I just take it back to the store (Best Buy)?  It's only two weeks since we bought it.

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  • tomcollins7320
    tomcollins7320 Member Posts: 3 New User
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    I tried this....

    https://acer.custhelp.com/app/answers/detail/a_id/27646

     

    It doesn't get past the verification process.  

    About 1 second into it, the "unexpected error" happens and there is nowhere to go.

     

    Any suggestions?

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    Yeah, as long as you're so early into it I'd take it back and swap for a new one. Sounds like something going wrong with the drive...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.