Aspire Z3-615 Keeps Crashing

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Notas1
Notas1 Member Posts: 4 New User
edited March 2023 in 2016 Archives

 

 

My Aspire Z3-615 is constantly crashing.  It started at maybe once a week and is now crashing several times per day. I have to hard re-set the computer everytime it happens.  To describe the crash, I can be on any software (i.e. Excel, Chrome) and the system just locks ups with the litte circle cursor spinning.  Once I try to click on something else, that is when the circle cursor stops spinning and I have to re-set. Also, it crashes if the computer is left on for a while with no activity (Say an hour or so).  

 

I tried factory re-setting the system and that didn't work either.  I am at a loss.  Not sure if this is hardware driven or softeware driven.  Any help/insight would be great.  Bought the computer in Sep 2014. I really like this computer other than this issue and I don't want to go an buy a new one.

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • Notas1
    Notas1 Member Posts: 4 New User
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    Thanks.  Please see below:

     

    System Information (local)



    Computer name: DESKTOP-PIM4E7C
    Windows version: Windows 10 , 10.0, build: 14393
    Windows dir: C:\Windows
    Hardware: Aspire Z3-615, Acer
    CPU: GenuineIntel Intel(R) Core(TM) i3-4130T CPU @ 2.90GHz Intel586, level: 6
    4 logical processors, active mask: 15
    RAM: 8485576704 bytes total



    Crash Dump Analysis



    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sat 12/24/2016 10:42:53 AM your computer crashed
    crash dump file: C:\Windows\Minidump\122416-23406-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)
    Bugcheck code: 0x154 (0xFFFF9E8A90524000, 0xFFFFC300458DBFF0, 0x2, 0x0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sat 12/24/2016 10:42:53 AM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x154 (0xFFFF9E8A90524000, 0xFFFFC300458DBFF0, 0x2, 0x0)
    Error: CUSTOM_ERROR
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Mon 12/19/2016 12:56:15 PM your computer crashed
    crash dump file: C:\Windows\Minidump\121916-18703-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)
    Bugcheck code: 0x9F (0x3, 0xFFFFBE8A3AF45710, 0xFFFFA7808A4FD960, 0xFFFFBE8A40430DC0)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





    Conclusion



    3 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok, let's start to check if HDD has some errors:

    windows logo key + x

    choose Command prompt (administrator)

    type

    chkdsk c: /f

    press enter

    say yes to the prompt and restart your PC and let the system to the check, look if any error is reported.

     

    if it's ok, once rebooted to windows:

    windows logo key + x

    choose Command prompt (administrator)

    type

    SFC /scannow

     

    and look if any error is reported.

    I'm not an Acer employee.
  • Notas1
    Notas1 Member Posts: 4 New User
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    1st scan ran fine and the 2nd scan took about 5 tries (the system kept freezing)  before completing with the following "Windows Resource Protection did not find any integrity violations."

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok, let's check the ram

     

    windows key logo

    type

    memory

    click on windows memory diagnostic

    click on restart now

    then choose standard as test mix and let windows test your ram

     

    report if any error is found

     

     

    I'm not an Acer employee.
  • Notas1
    Notas1 Member Posts: 4 New User
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    I ran the scan and I didn't get any reports back after the restart.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    No other ideas, sorry.
    I'm not an Acer employee.