04-12-2013 10:16 PM
We understand that many of our valued customers are still experiencing issues with their Iconia A100 or A500 tablets.
If you have an Iconia A100 or A500 which is failing to boot or is frozen and/or stuck at the boot screen, there is a knowledge base article that we would like you to review and use: My Android Tablet will not boot
If, after reviewing and executing the recommendations in this article, you are still encountering issues, you will need to contact your local Acer service center.
For those customers in the United States and Canada who have issues contacting support, please use the Fix My Acer website to set up service for your system.
Important Links: Global Support Pages | Knowledge Base Articles
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04-14-2013 06:53 AM
I've tried that. It won't let me get past the part where I enter the information about my tablet because it says it's out of warrenty. I know this, annd i know whats wrong, but I can't submit a request for repair.
04-17-2013 02:13 AM
Acer man ----- would you please to tell us that it is a hardware failure (from what I have read mostlikely the NAND flash memory failure) and only solution is to replace the motherboard, if you can confirm this I can live with buying a motherboard from Ebay and replace the failed one!!!!
04-23-2013 09:57 AM
Okay - thank you for that advice. I did what you suggested, and although the Tablet made a buzz, it just remained on the Acer screen. What next?
I did send Acer an email asking a question about the problem. The response told me I would hear from you within 24 hours. I still haven't heard a word. Why???
04-26-2013 12:17 AM
04-26-2013 05:13 PM
Beginning a couple of days ago, I too am experienceing the boot problem on my A500 and all attempts to reset have failed. I assume that you will resolve this issue at no charge as you have done for others once I provide my SNID? Should I provide it via this forum or through some other channel?
05-03-2013 12:14 AM
I'm running into the exact same issue as a number of people. My Tab A500 froze up on me yesterday and when I did a hard reset it's now stuck on the Acer splash screen and won't move past. I've tried both manual reset methods and the problem still exists. Is Acer going to repair these units for free since this appears to be a defect in the product?