This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.


Regular Visitor
Posts: 4
Accepted Solution

Acer Recovery USB Not Working

Acer M5-582PT
Hard drive crashed, purchased recovery flash drive from Acer.
Flash drive boots into Acer stuff fine.
After I tell it how to partition my drive (% system, recovery partition on/off), it partitions the drive then runs some quick commands.
About 5 seconds after the partitioning has finished some command throws an error, "M:\NAPP.dat is miss."
Only an OK box which brings me back to partitioning options.

What gives? This is official media purchased from Acer and I am able to install Win7 fine so the drive and comp are fine.
Any suggestions would be much appreciated.
Regular Visitor
Posts: 4

Re: Acer Recovery USB Not Working

I took a high speed video with my digital camera and played it by frame to see the commands.
Hard to make out but I see a lot of "cannot find the drive / path specified", esp with the M drive.
Are things being mounted wrong?
Gonna try deleting drive partitions manually before recovery as I've seen suggested in other topics.
Regular Visitor
Posts: 4

Re: Acer Recovery USB Not Working

Nope, used GParted Live USB to partition drive as GPT unallocated space and the exact same outcome.

Regular Visitor
Posts: 4

Re: Acer Recovery USB Not Working

I found this online: (post 9 specifically)

I used PartedMagic live USB to remove the GPT & MBR records.
Then the Acer Recovery USB had to be used with default options (create recovery partition, split drive into system & data partitions).
It seems the Acer Recovery software was hard-coded to mount a certain drive letter maybe?

Welcome, Guest

Not A Member?   Register
Member Highlight

The Acer Community team is happy to announce that Laurent_14 has been promoted to the rank of ACE!   Please join us in congratulating him.

ACE Pathfinder

Did you know?

Acer Community is also available in the following languages: