This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.

Topic

Regular Visitor
focusrsh
Posts: 2
Registered: ‎01-12-2013

SATA 2 Port not detected

I have an Acer AX1920-UR10P.  It is my 2nd box because I liked the first one so much I bought another.

 

On this box, the factory has a DVD plugged into SATA 1 and the hard drive plugged into SATA 2 on the motherboard.

 

While using Win7 "delete programs" to get rid of the free junk on the system (...OK, I don't like that so much...) the system completely hung and wouldn't even respond to C-ALT-DEL, so I eventually restarted it via the power button.  When I did, it wouldn't boot, saying there was no hard drive.  It DID find the DVD drive, however, which would boot and read a DVD start-up emergency disk.  That tells me the DVD and its cable are working.

 

I restarted and went to the BIOS and found that SATA2 isn't detecting anything.

 

I opened the case and unplugged the HD from the SATA 2 connector and the the DVD from the SATA 1 connector, and swapped their SATA port connections.  (So now the HD is on SATA1 and the DVD on SATA2.)  On reboot, Windows comes up fine but now the DVD isn't found.  This tells me the DVD and HD devices and their cables are fine.  Checking the BIOS again shows nothing on the SATA2 port.  This tells me that for some reason, SATA 2 isn't working.

 

I cleared the CMOS memory via the mobo jumper, then used the BIOS screen to reload it to factory settings.  Again, SATA 2 isn't detecting anything attached.

 

What is important to note is that SATA 2 *WAS* working originally, because that is what the HD was originally attached to and the box booted from it just fine.  So, something in the BIOS or somewhere is preventing the SATA 2 port from detecting an attached device.

 

By the way, I ACER's help desk suggested I reload W7 from the emergency backup.  Duh.  Needless to say, that didn't do anything.

 

Acer Technician
Acer-Tommy
Posts: 6,351
Registered: ‎11-13-2012

Re: SATA 2 Port not detected

Or, the SATA2 port is blown and the system needs service.

 

We would suggest contacting technical support in your region for further assistance with this issue.
Acer Service and Support

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Regular Visitor
focusrsh
Posts: 2
Registered: ‎01-12-2013

Re: SATA 2 Port not detected

Yes, I have considered it could be "blown", but I simply cannot imagine what would physically destroy a port just by power off the computer.  If that was all that it took, then the company would be overwelmed with warrent issues everytime someone's A/C power glitched.

Established Contributor
tom85
Posts: 254
Registered: ‎11-27-2012

Re: SATA 2 Port not detected

Check the configuration of the disk in the BIOS could be IDE or AHCI not RAID.

You can also upgrade your BIOS to latest version.

If this doesnt help, probably you need to replace your mobo, or give on warranty if you still have one.

Regards
Tom
Did you know? Acer Community is also available in the following languages: