Examples: Monday, today, last week, Mar 26, 3/26/04

This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

Visit our Product Forums for more current content.

SATA 2 Port not detected

focusrshfocusrsh Posts: 2Member

I have an Acer AX1920-UR10P.  It is my 2nd box because I liked the first one so much I bought another.

 

On this box, the factory has a DVD plugged into SATA 1 and the hard drive plugged into SATA 2 on the motherboard.

 

While using Win7 "delete programs" to get rid of the free junk on the system (...OK, I don't like that so much...) the system completely hung and wouldn't even respond to C-ALT-DEL, so I eventually restarted it via the power button.  When I did, it wouldn't boot, saying there was no hard drive.  It DID find the DVD drive, however, which would boot and read a DVD start-up emergency disk.  That tells me the DVD and its cable are working.

 

I restarted and went to the BIOS and found that SATA2 isn't detecting anything.

 

I opened the case and unplugged the HD from the SATA 2 connector and the the DVD from the SATA 1 connector, and swapped their SATA port connections.  (So now the HD is on SATA1 and the DVD on SATA2.)  On reboot, Windows comes up fine but now the DVD isn't found.  This tells me the DVD and HD devices and their cables are fine.  Checking the BIOS again shows nothing on the SATA2 port.  This tells me that for some reason, SATA 2 isn't working.

 

I cleared the CMOS memory via the mobo jumper, then used the BIOS screen to reload it to factory settings.  Again, SATA 2 isn't detecting anything attached.

 

What is important to note is that SATA 2 *WAS* working originally, because that is what the HD was originally attached to and the box booted from it just fine.  So, something in the BIOS or somewhere is preventing the SATA 2 port from detecting an attached device.

 

By the way, I ACER's help desk suggested I reload W7 from the emergency backup.  Duh.  Needless to say, that didn't do anything.

 

Answers

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    Or, the SATA2 port is blown and the system needs service.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • focusrshfocusrsh Posts: 2Member

    Yes, I have considered it could be "blown", but I simply cannot imagine what would physically destroy a port just by power off the computer.  If that was all that it took, then the company would be overwelmed with warrent issues everytime someone's A/C power glitched.

  • tom85tom85 Posts: 256Member

    Check the configuration of the disk in the BIOS could be IDE or AHCI not RAID.

    You can also upgrade your BIOS to latest version.

    If this doesnt help, probably you need to replace your mobo, or give on warranty if you still have one.

This discussion has been closed.

Who's Online167

Acer-Victor
Acer-Victor
Alez_Curquejo
Alez_Curquejo
cmy77
cmy77
Gaibo94
Gaibo94
gmtech
gmtech
IronFly
IronFly
Loulou280
Loulou280
omar15007
omar15007
pakomt
pakomt
SresgaminG
SresgaminG
ven98
ven98
+156 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Five Year Anniversary

Acer Community turned 5 years old this week! I would say that's a reason to celebrate!

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

Look at ven98 go! Raising up the ranks, helping other users in the Predator forums. Thank you for your dedication!

Total Posts and Comments: 1000

Total Points:520

Total Accepted Answers: 87

ven98 Seasoned Specialist