2013 Archives

This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.


Posts: 13

Liquid E2 - screen doesn't switch on for all calls so can't answer

I recently purchased an Acer Liquid E2 Duo smartphone running Android 4.2.2.


The issue I have is that when the phone is in 'sleep' mode i.e. the screen has switched off, sometimes the screen doesn't switch on when the phone rings. This means that I can't answer the call especially as all of the hard keys actually end the call. I haven't found a way to re-produce this issue at will.


I did an eChat with Acer earlier and they straight away booked the phone in for repair - they didn't appear to consider that this could be a software issue.


My concerns are that if I return the phone for repair, I'll be without it for nearly 2 weeks and also there's a risk that service centre could potentially find no hardware fault (particularly as I can't re-produce it at will) and/or blame the issue on software which all mean that I could be charged around £70 and still have the problem.


Has anyone else experienced this issue?

What are people's thoughts on the issue being caused by software or hardware?

Is there anything I can try before sending the phone to the Acer repair centre?



Posts: 13

Re: Liquid E2 - screen doesn't switch on for all calls so can't answer

The SIM I was having this issue with was originally in the SIM2 slot. I have now swapped the SIM around so that it's in the SIM1 slot and have not experienced this issue any more with this SIM card. The means that the issue would appear to be tied to the SIM2 slot.


Does this make this sound like a software issue that needs to be fixed by Acer and/or Google?

Service and Support Videos

Welcome, Guest

Not A Member? Register
Member Highlight

Member RevoMaxx is quickly moving up the ranks of Acer Community.   He joined us in September and is already making a difference.   It's great to see new members like him make a difference only after a few months.
Thanks RevoMaxx!

Skilled Fixer

Did you know?

Acer Community is also available in the following languages:

We use cookies to ensure that we give you the best experience on our website. If you click below on the continue button, you agree to our use of cookies. Please click here if you would like to find more information about these cookies or change your cookie settings.