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I recently purchased an Acer Liquid E2 Duo smartphone running Android 4.2.2.
The issue I have is that when the phone is in 'sleep' mode i.e. the screen has switched off, sometimes the screen doesn't switch on when the phone rings. This means that I can't answer the call especially as all of the hard keys actually end the call. I haven't found a way to re-produce this issue at will.
I did an eChat with Acer earlier and they straight away booked the phone in for repair - they didn't appear to consider that this could be a software issue.
My concerns are that if I return the phone for repair, I'll be without it for nearly 2 weeks and also there's a risk that service centre could potentially find no hardware fault (particularly as I can't re-produce it at will) and/or blame the issue on software which all mean that I could be charged around £70 and still have the problem.
Has anyone else experienced this issue?
What are people's thoughts on the issue being caused by software or hardware?
Is there anything I can try before sending the phone to the Acer repair centre?