This seems to be a very common problem with no solved answers. I really hope that it isn't a hardware problem, and judging by the large amount of freezing problems on other products, I doubt it.
My model is the Aspire V5-552PG, and I've contacted Acer support already - They sent me a BIOS update and the newest network driver that they had, but it did NOT work. I'm still getting random freezes! Sometimes it's every 5 minutes, sometimes I can go on for days without any freezes at all.
It seems to happen more often if I use the internet, and usually within loading a page. The only solution is a hard reset, anything else does NOT respond.
If anyone has a solution, please give it to me. I really don't want to resort to delivering this for repair...
Important Links: Global Support Pages | Knowledge Base Articles Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.
I think I have the exact same problem with 2x Acer V5-552P-8646 from a customer. Random Freeze, RAM/Memtest OK / No bad sectors / Stress test OK / Temperatures OK. Seems to crash when using internet. Must do a hard reset.
I think I have found a fix/way to bypass the problem... still not 100% for how long it will work.
- In Device Manager, DISABLE wired network card (even if you use wifi) and reboot
Currently Im trying to make crashing Windows on the 2 laptops, going on youtube, opening a lot of applications, reboot and do it again many many times and NO FREEZE AT ALL when using wifi only with wired network card DISABLED (nothing connected to it) !
I have a Qualcomm Atheross 8171/8175 Network card, driver v188.8.131.52 and v.184.108.40.206. I will try to update the driver, re-enable the card again and see if it crashes.
It’s time to recognize brummyfan2 for his dedication and collaboration. Please join us in welcoming brummyfan2 to our ACE Team! brummyfan2 has been a valued member of the Acer Community since 2013, eagerly helping users troubleshoot their products.