2012 Archives

[Aaron1974]

How can I trouble shoot this issue (white blank screen on my acer aspire 5315 laptop?

[JC_1234]

Plug the unit in to an external monitor and see if displays there. If it does, that usually means there is a hardware problem. Since this unit appears to be a couple years old you would probably need to take it to a local technician to get looked at.

[Aaron1974]

Yes it does dispaly on my external monitor and do yo think it could be the video chip that is bad?

[JC_1234]

It definitely seems to be a hardware issue, you can have it go to a local technician and see about getting it repaired. I know that Acer has a standard repair fee of $199, if you'd like to take that avenue as well, and their repairs come with a 90 day repair warranty.