Acer Aspire One Cloudbook 14 Supervisor Bios Password

DREAD235
DREAD235 Member Posts: 3 New User
edited March 2023 in 2017 Archives

Hi, i booted my laptop up this morning and it is asking for a supervisor password. I have not set a password and am unable to enter or boot my laptop. I have managed to find a key using bios pw. But it will not let me remove the supervisor password. I am also unable to locate a cmos battery. Is there a way of resseting the supervisor password ?

Answers

  • JackE
    JackE ACE Posts: 44,856 Trailblazer

    What Windows version? When did you purchase the machine? Jack E/NJ

    Jack E/NJ

  • DREAD235
    DREAD235 Member Posts: 3 New User
    It's running Windows 10. I must have purchased it around 10-11 months ago not 100% sure.
  • JackE
    JackE ACE Posts: 44,856 Trailblazer

    If you're the only person who uses or has access to this machine, I suggest that you try to get warranty support ASAP since it's an unusual situation without someone actually modifying or otherwise "fiddling" with BIOS security features. Go to this link and enter your machine's serial number id.  acer.com/ac/en/US/content/support Jack E/NJ   

    Jack E/NJ

  • DREAD235
    DREAD235 Member Posts: 3 New User
    Hi. That link seems to be broken. Having error 404.
  • JackE
    JackE ACE Posts: 44,856 Trailblazer

    Sorry, same 404 error for me too. Just go to acer dot com and hover over support. Then click on get support. Jack E/NJ 

    Jack E/NJ