gateway DX4380. I am trying to restore it with the MFG restore disks.

acman1
acman1 Member Posts: 5 New User

when i run the restore disk it tells me to reboot in legacy bios.when i look in the bios it does not give me that option.  the current bios in the system is P11-A1.Can anyone help?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer


    you need to completly wipe your HDD
    http://www.partitionwizard.com/partition-wizard-bootable-cd.html
    download the .iso file
    then use a software to burn CD/DVD or USB flash drive and burn the .iso file
    once done, put the CD/DVD/USB on your PC, boot from CD/USB (maybe you need to boot under Legacy if you have UEFI BIOS)
    press F12 at boot and choose CD or USB
    at the desktop
    select your HDD
    right click on your HDD icon and choose delete all partitions and click on yes and then apply
    http://www.partitionwizard.com/help/delete-all-partitions.html#howto

     

    remeber to set back to UEFI once done and boot from the recovery media.

    I'm not an Acer employee.
  • acman1
    acman1 Member Posts: 5 New User

    It has UEFI but no option to change it to legacy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    launch CSM?

    I'm not an Acer employee.
  • acman1
    acman1 Member Posts: 5 New User

    yes

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    quick question:

    if you try to press ALT+F10 at boot, can it enter the recovery?

    if so, you can restore your system from recovery.

     

    or booting from the Recovery DVD/CD, when it asks about language, press shift+F10, this will popup a command prompt, type:

    diskpart
    then on diskpart type
    list disk
    take note of the correct disk ID to erase
    type
    select disk x
    (x is the ID of your HDD to erase)
    type
    clean
    type exit

    then reboot and proceed to windows installation

     

    EDIT: in the worst case, LaunchCSM= Legacy Smiley Happy

    I'm not an Acer employee.
  • acman1
    acman1 Member Posts: 5 New User

    ok ill try..im leaving work soon when i get home ill try it and let you know..I had an extended warranty on this unit i sent in in for repair it came back they replaced the hdd not useing the restore disks  now i cant up grade windows or explorer

  • acman1
    acman1 Member Posts: 5 New User

    shift F10 did not work when language asked booting from cd  when i click the language for english ok the next screen ask what kind of restore no matter what one i chose it tells me toboot the recovery disk useing legacy bios mode.I switched to CSM and the same thing happens.ALT F10 on start up did not work 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    IronFly wrote:


    you need to completly wipe your HDD
    http://www.partitionwizard.com/partition-wizard-bootable-cd.html
    download the .iso file
    then use a software to burn CD/DVD or USB flash drive and burn the .iso file
    once done, put the CD/DVD/USB on your PC, boot from CD/USB (maybe you need to boot under Legacy if you have UEFI BIOS)
    press F12 at boot and choose CD or USB
    at the desktop
    select your HDD
    right click on your HDD icon and choose delete all partitions and click on yes and then apply
    http://www.partitionwizard.com/help/delete-all-partitions.html#howto

     

    remember to set back to UEFI once done and boot from the recovery media.


     

    I'm not an Acer employee.
  • RVMommy
    RVMommy Member Posts: 1 New User

    I am having the same problem with the same machine:

     

    I am trying to do a full restore.

    I ordered the restore media last year after updating to Windows 10

    I put the system disk in, choose English as the language, choose to restore all of drive c: to factory settings.

    It asks for disk 1 of 3 of recovery disks.

    when it gets to the 3rd disk, the monitor says "no signal" and goes black, but the CPU stays on.

    I tried changing monitors and starting over-- same result.