Iconia A1-810 stuck on 'erasing' after attempting reset. Help!

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Steve_O
Steve_O Member Posts: 4 New User
edited March 18 in 2020 Archives

My A1-810 began to suffer from the dreaded boot loop problem a few days ago. After several attempts at restarting and booting from a hard restart (volume and on off button) I decided to give it a factory reset.

Now, instead of the boot loop it's stuck on the 'erasing' screen. This happened 2 days ago, and no matter how many times it's switched off it just goes straight to this...

 

Incidentally, I just this minute got off the phone to Acer support.

To say I'm unimpressed is an understatement. Completely unhelpful and immediately began telling me that I should send it away for a repair at the cost of 55 pounds!!

Err... Hang on. 

It just over a year old and though out of the 12 month warranty (which is always a bone of contention for me) I'm sure that within statutory rights it comes under the point of it being not fit for purpose and not working for a reasonable amount of time.

 

Still, that I will take up with Acer personally...

 

Until then, is there any way to get this out of the erasing mode?

Answers

  • misichs
    misichs Member Posts: 3 New User
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    One more Iconia A1-810 stuck on 'erasing' Android after attempting reset.

     

    Is it motherboard replacement only solution?

    Any advice will be helpful.

    I love this unit and wouldn`t send it to rubish.

  • Nonno
    Nonno Member Posts: 2 New User
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    My tablet is doing the same thing it just says erasing can not reboot, hope someone can help. This is  the best tablet I ever had and I have had 4 of them.

    Nonno

  • misichs
    misichs Member Posts: 3 New User
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    What part of H/W.

    Servicemen in SRB do not have idea how to repair.

     

    PLS Advice

  • ronniegoldman
    ronniegoldman Member Posts: 7

    Tinkerer

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    misichs said:

    One more Iconia A1-810 stuck on 'erasing' Android after attempting reset.

     

    Is it motherboard replacement only solution?

    Any advice will be helpful.

    I love this unit and wouldn`t send it to rubish.


  • ronniegoldman
    ronniegoldman Member Posts: 7

    Tinkerer

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    Having same reboot, factory reset, erasing issue.
    I will never ever buy Acer again, nor ever recommend.
    How about making a quality product, instead of having these discussion sites to fix your crappy tablet. 
  • rwman
    rwman Member Posts: 1 New User
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    TOO MANY similar issues.  Seems to me this is an OS issue, which is intended to make the tablet obsolete.  Anyone with the tech savvy able to followup?