How do I obtain a refund for the Microsoft Windows Operating System?
It is possible to receive a refund for the Microsoft Windows Operating System that shipped with your computer. You will need to contact Acer technical support and schedule the computer to come to our service center.
The computer will need to be shipped to our facility at your expense. We will then remove the Operating System from the hard disk drive and remove the Certificate of Authenticity from the computer. The computer will then be shipped back to you, and you will be able to install the Operating System of your choice.