Requeiro Bios Update Imediata com mais opções e solução de erro 37 Processador limitado F5-573g59aj

Acer F5-573g-59aj!

Ja fiz inicialização limpa e nada! não é nenhum programa instalado e sim problema da bios que precisa de update! A acer nao dá a minima, eu entrei no forum ingles reclamando e ninguem entrou em contato...

Considero extremamente ofensivo e abusivo o lock de bios praticado pela Acer, 1 vez que opções necessárias e ridiculas nao estão presentes ao usuário, solicitei inclusive 1 combinação de teclas pra poder acessar e resolver meu problema mas ninguem entrou em contato....Voces estão de brincadeira ne? Tipo eu espero que vocês façam alguma coisa pelo amor....estou cansado de esperar.

Existe throttle abusivo pela bios atual....1 lastima...... intel ime ta totalmente bugado
Problema:

Evento 37:
A velocidade do processador 1 no grupo 0 está sendo limitada pelo firmware do sistema. O processador está neste estado de desempenho reduzido há 71 segundos desde o último relatório.
Exibição xml:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" /> 
  <EventID>37</EventID> 
  <Version>0</Version> 
  <Level>3</Level> 
  <Task>7</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2017-06-01T21:41:47.837904600Z" /> 
  <EventRecordID>4030</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="228" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-NJ421DG</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="Group">0</Data> 
  <Data Name="Number">1</Data> 
  <Data Name="CapDurationInSeconds">71</Data> 
  <Data Name="PpcChanges">1</Data> 
  <Data Name="TpcChanges">0</Data> 
  <Data Name="PccChanges">0</Data> 
  </EventData>
  </Event>

- System 

  - Provider 

   [ Name]  Microsoft-Windows-Kernel-Processor-Power 
   [ Guid]  {0F67E49F-FE51-4E9F-B490-6F2948CC6027} 

   EventID 37 

   Version 0 

   Level 3 

   Task 7 

   Opcode 0 

   Keywords 0x8000000000000000 

  - TimeCreated 

   [ SystemTime]  2017-06-02T00:04:04.113410600Z 

   EventRecordID 4879 

   Correlation 

  - Execution 

   [ ProcessID]  4 
   [ ThreadID]  208 

   Channel System 

   Computer DESKTOP-NJ421DG 

  - Security 

   [ UserID]  S-1-5-18 


- EventData 

  Group 0 
  Number 2 
  CapDurationInSeconds 71 
  PpcChanges 1 
  TpcChanges 0 
  PccChanges 0

Evento 15 ACPI ": O controlador inserido (EC) retornou dados quando nada foi solicitado. O BIOS deve estar tentando acessar o EC sem executar a sincronização com o sistema operacional. Esses dados serão ignorados. Nenhuma outra ação é necessária; entretanto, verifique com o fabricante do computador se há uma versão do BIOS mais atualizada."

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="ACPI" /> 
  <EventID Qualifiers="32773">15</EventID> 
  <Level>3</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2017-06-02T00:04:34.003910800Z" /> 
  <EventRecordID>4883</EventRecordID> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-NJ421DG</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data /> 
  <Binary>0000C00001000000000000000F00058000000000000000000000000000000000000000000000000044C3230020020D001001AA006000000050007D0270000000100011008000010010009F00A007AA011002AA006000000050003C207000010010003A008000000010000E0020020D001001AA006000000050007E027000000010001200800000001000BF00A00848021002AB00600000005000281F7000010010003A008000000010000E00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary> 
  </EventData>
  </Event>

- System 

  - Provider 

   [ Name]  ACPI 

  - EventID 15 

   [ Qualifiers]  32773 

   Level 3 

   Task 0 

   Keywords 0x80000000000000 

  - TimeCreated 

   [ SystemTime]  2017-06-02T00:04:34.003910800Z 

   EventRecordID 4883 

   Channel System 

   Computer DESKTOP-NJ421DG 

   Security 


- EventData 


   0000C00001000000000000000F00058000000000000000000000000000000000000000000000000044C3230020020D001001AA006000000050007D0270000000100011008000010010009F00A007AA011002AA006000000050003C207000010010003A008000000010000E0020020D001001AA006000000050007E027000000010001200800000001000BF00A00848021002AB00600000005000281F7000010010003A008000000010000E00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 


--------------------------------------------------------------------------------

Dados binários:


Em Palavras

0000: 00C00000 00000001 00000000 8005000F 
0010: 00000000 00000000 00000000 00000000 
0020: 00000000 00000000 0023C344 000D0220 
0030: 00AA0110 00000060 027D0050 00000070 
0040: 00110010 00010080 009F0010 01AA07A0 
0050: 00AA0210 00000060 203C0050 00010070 
0060: 003A0010 00000080 000E0010 000D0220 
0070: 00AA0110 00000060 027E0050 00000070 
0080: 00120010 00000080 00BF0010 024808A0 
0090: 00AB0210 00000060 1F280050 00010070 
00a0: 003A0010 00000080 000E0010 00000000 
00b0: 00000000 00000000 00000000 00000000 
00c0: 00000000 00000000 00000000 00000000 
00d0: 00000000 00000000 00000000 00000000 
00e0: 00000000 00000000   


Em Bytes

0000: 00 00 C0 00 01 00 00 00   ..À.....
0008: 00 00 00 00 0F 00 05 80   .......€
0010: 00 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 44 C3 23 00 20 02 0D 00   DÃ#. ...
0030: 10 01 AA 00 60 00 00 00   ..ª.`...
0038: 50 00 7D 02 70 00 00 00   P.}.p...
0040: 10 00 11 00 80 00 01 00   ....€...
0048: 10 00 9F 00 A0 07 AA 01   ..Ÿ. .ª.
0050: 10 02 AA 00 60 00 00 00   ..ª.`...
0058: 50 00 3C 20 70 00 01 00   P.< p...
0060: 10 00 3A 00 80 00 00 00   ..:.€...
0068: 10 00 0E 00 20 02 0D 00   .... ...
0070: 10 01 AA 00 60 00 00 00   ..ª.`...
0078: 50 00 7E 02 70 00 00 00   P.~.p...
0080: 10 00 12 00 80 00 00 00   ....€...
0088: 10 00 BF 00 A0 08 48 02   ..¿. .H.
0090: 10 02 AB 00 60 00 00 00   ..«.`...
0098: 50 00 28 1F 70 00 01 00   P.(.p...
00a0: 10 00 3A 00 80 00 00 00   ..:.€...
00a8: 10 00 0E 00 00 00 00 00   ........
00b0: 00 00 00 00 00 00 00 00   ........
00b8: 00 00 00 00 00 00 00 00   ........
00c0: 00 00 00 00 00 00 00 00   ........
00c8: 00 00 00 00 00 00 00 00   ........
00d0: 00 00 00 00 00 00 00 00   ........
00d8: 00 00 00 00 00 00 00 00   ........
00e0: 00 00 00 00 00 00 00 00   ........

Aguardo update da bios, por favor nao venham informar procedimentos de software pois nao tenho interesse, sou tecnico em TI e ja tentei tudo, o problema é a bios e eu quero saber quando vem update pra corrigir o problema e permitir os usuários mudar opção de processador como speedstep on e off? virtualization? on e off? Fan speed control ( é muito muito inaceitavel nao poder controlar a velocidade do fan via bios....aff) tudo isso é essencial....E a bios só tem opção inutil. Voces estão demorando DEMAIS, quanto tempo mais até lançar a bios que resolva o problema?

Outra reclamação é que os drivers são pouco atualizados pela ACER, eles precisam ser atualizados pelo menos 1 vez a cada 2 ou 3 meses...os drivers deste notebook ja tem quase 1 ano e meio de atraso, o da nvidia então nem se fala e isso atrapalha DEMAIS...obrigado....

Obrigado e aguardo

Accepted answers

edneyhelene

Bom eu resolvi o problema!

Basta alterar o modo de operação com que os drivers fazem comunicação com o resto que as coisas funcionam, conversei com o engenheiro da Acer e gostei muito, excelente suporte ele me garantiu que vai passar adiante o problema e resolver com update de bios mais pra frente junto ao pessoal do projeto. Então aguardem novidades, eu fico feliz de ter podido ajudar a comunidade e os usuários a resolver o problema!

Segue aqui o topico do Adrenaline forum: http://adrenaline.uol.com.br/forum/threads/acer-f5-573g-59aj-940mx-2gb-ddr5.603954/page-9#post-1072990997

E aqui do forum em inglês onde a solução se deu: http://community.acer.com/t5/E-F-and-M-Series-Laptops/Acer-aspire-e5-575g-system-interrupts-high-cpu-usage/m-p/507083#M17842

Tem tambem meu video nestes 2 links onde ensino a fazer a correção manual.

All comments

GustavoLopes

Estou com o mesmo problema relatado, Acer. Exigo um posicionamento e uma resposta.

edneyhelene

Atualizando topico segue aqui o log do Latencymoon dizendo que o problema está mesmo no power management da bios a qual é locked e a qual eu estou pedindo gentilmente pela milésima vez 1 bios update !

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:03:02 (h:mm:ss) on all processors.

_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-NJ421DG
OS version: Windows 10 , 10.0, build: 15063 (x64)
Hardware: Aspire F5-573G, Acer, Captain_SK
CPU: GenuineIntel Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Logical processors: 4
Processor groups: 1
RAM: 8065 MB total

_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 240 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 1743,360
Average measured interrupt to process latency (µs): 6,191763

Highest measured interrupt to DPC latency (µs): 1251,413333
Average measured interrupt to DPC latency (µs): 2,550585

_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 303,996667
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation

Highest reported total ISR routine time (%): 5,619346
Driver with highest ISR total time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Total time spent in ISRs (%) 5,748772

ISR count (execution time <250 µs): 23357263
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 1
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 3165,528333
Driver with highest DPC routine execution time: ndis.sys - NDIS (Especificação de Interface de Driver de Rede), Microsoft Corporation

Highest reported total DPC routine time (%): 1,580933
Driver with highest DPC total execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Total time spent in DPCs (%) 0,902136

DPC count (execution time <250 µs): 906116
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 726
DPC count (execution time 1000-1999 µs): 28
DPC count (execution time 2000-3999 µs): 12
DPC count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

Process with highest pagefault count: none

Total number of hard pagefaults 0
Hard pagefault count of hardest hit process: 0
Highest hard pagefault resolution time (µs): 0,0
Total time spent in hard pagefaults (%): 0,0
Number of processes hit: 0

_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 49,492715
CPU 0 ISR highest execution time (µs): 90,5850
CPU 0 ISR total execution time (s): 41,584933
CPU 0 ISR count: 23320397
CPU 0 DPC highest execution time (µs): 980,344167
CPU 0 DPC total execution time (s): 1,510299
CPU 0 DPC count: 683107
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 4,796982
CPU 1 ISR highest execution time (µs): 303,996667
CPU 1 ISR total execution time (s): 0,227687
CPU 1 ISR count: 22232
CPU 1 DPC highest execution time (µs): 3165,528333
CPU 1 DPC total execution time (s): 2,315060
CPU 1 DPC count: 65142
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 3,527176
CPU 2 ISR highest execution time (µs): 185,540
CPU 2 ISR total execution time (s): 0,024296
CPU 2 ISR count: 6911
CPU 2 DPC highest execution time (µs): 2414,708333
CPU 2 DPC total execution time (s): 1,299928
CPU 2 DPC count: 69516
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 3,538236
CPU 3 ISR highest execution time (µs): 182,456667
CPU 3 ISR total execution time (s): 0,021273
CPU 3 ISR count: 7724
CPU 3 DPC highest execution time (µs): 2119,911667
CPU 3 DPC total execution time (s): 1,443381
CPU 3 DPC count: 89117
_________________________________________________________________________________________________________

Malucovisk

Também possuo o mesmo problema. Por favor, solucionem o problema com uma atualização da bios.

JVOF

Pelo visto é um vício oculto de hardware da máquina. Enfrento o mesmo problema. Acer, por favor, disponibilize a atualização da bios com as devidas correções.

edneyhelene

Caramba quanta gente com o mesmo problema! Tomara que a acer atualize logo esta bios, todos queremos a solução imediata!

Eu já formatei a máquina, já instalei drivers, desinstalei, ja fiz o diabo a 4, nao adianta é na bios o problema...

Lucaix

Pelo visto não sou o unico, por favor Acer, solucione esse problema já!

edneyhelene

Temos outro modelo de notebook com 1 problema SIMILAR!

http://community.acer.com/t5/E-F-and-M-Series-Laptops/Acer-aspire-e5-575g-system-interrupts-high-cpu-usage/m-p/506011#M17625

edneyhelene

Aqui temos mais gente que precisa de bios update!

http://community.acer.com/t5/Notebooks-e-Netbooks/Interrup%C3%A7%C3%B5es-do-Sistema/m-p/505613/highlight/false#M5550

é problema cronico gente, por favor resolvam logo ACER! Poderiam nos dar 1 posição?

edneyhelene

Postem fotos pra ajudar a acer a achar o problema! Não adianta nada voces dizerem que estao com o mesmo problema e nao postarem fotos!

Aqui estão as minhas F5-573g-59aj

problem 1.PNG problem 2.PNG

Solução encontrada!

Instala o ultimo windows preview home + drivers via windows update only, nao instalar nenhum driver a mais...

Voces podem ver nas fotos o antes e o depois que o dpc latency sumiu e tambem que agora nas opções de energia so tem balanceado!

Ainda precisamos do bios update pra remover o throttle mas o problema maior que era a perda de desempenho absurda foi solucionada !

Voces podem acompanhar meu post no forum americano aqui:

IVE FOUND SOLUTION!

THE LATEST WINDOWS PREVIEW + WINDOWS UPDATE DRIVERS ONLY = PERFECT!

THE ONLY THING THAT IS LEFT IS AN ACER BIOS TO SOLVE THE THROTTLE! I HAVE NOW ALMOST ZERO LATENCY!

SYSINTERRUPT IS GONE!

i FORMATED COMPUTER USING GPT AND LATEST WINDOWS HOME PREVIEW! ALL DRIVERS ARE THE DEFAULT FROM WINDOWS UPDATE, PLEASE DONT INSTALL OR UPDATE ANY, I DIDNT TESTED WITH OTHER DRIVERS ..FEEL FREE TO TRY ! TAKE A look!

Thats before the fix on creators update Thats before the fix on creators update

after the fix ! windows preview ver 16193 win update drivers only after the fix ! windows preview ver 16193 win update drivers only
As you can see the dpc bad message has gone!!!!

And whats funny? is that on power manager settings now i only have balanced mod enabled, what means that i was right! the acpi driver and bios comunication was totally fault on latest drivers and latest windows version...this preview fixed it! but WE STILL NEED AN BIOS UPDATE FROM ACER AS YOU CAN SEE ON PIC FOR THROTTLE DISABLE.

You guys can download the latest windows preview from microsoft website https://insider.windows.com/Home/GetStarted/preview-faq-right-for-me-pc

Acer we will still wait for your new bios with more options and with the option to turn off the throttle!

Anyways im happy now! Tested lots of games and the performance is really the best right now!

ACER F5-573g-59aj!

edneyhelene

Novidades ruins, o problema voltou depois de 1 tempinho jogando!!!

AFF ACER RESOLVA O PROBLEMA!

19024656_309556246149568_2031452657_o.png

edneyhelene

Bom eu resolvi o problema!

Basta alterar o modo de operação com que os drivers fazem comunicação com o resto que as coisas funcionam, conversei com o engenheiro da Acer e gostei muito, excelente suporte ele me garantiu que vai passar adiante o problema e resolver com update de bios mais pra frente junto ao pessoal do projeto. Então aguardem novidades, eu fico feliz de ter podido ajudar a comunidade e os usuários a resolver o problema!

Segue aqui o topico do Adrenaline forum: http://adrenaline.uol.com.br/forum/threads/acer-f5-573g-59aj-940mx-2gb-ddr5.603954/page-9#post-1072990997

E aqui do forum em inglês onde a solução se deu: http://community.acer.com/t5/E-F-and-M-Series-Laptops/Acer-aspire-e5-575g-system-interrupts-high-cpu-usage/m-p/507083#M17842

Tem tambem meu video nestes 2 links onde ensino a fazer a correção manual.

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