Fletch06

Tinkerer

We tried safe start, cmd repair command lines found on internet, restore but it is still the same : no fingerprint neither code pin available. So I only can reinstall as you said but I have to try to recover datas from SSD before because my wife is crying now. Thank you

Aaaah ! This morning, fingerprint is KO again, asking for pin code but doesn't work either :/ Message is like : A problem occurs and pin code is not available. Click to setup new pin code. But click is disable ! :( We are lost

Bon on a fait une réinstallation via windows recovery et tout fonctionne.

We did a new installation with windows recovery : fingerprint works well now and no data were lost. Thank you for your help

I ve just tried but it doesn't work