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Instructions for installing an M.2 SSD and installing Windows 10
How can I install a M.2 SSD drive to increase the system performance of my Acer notebook? Some Acer products include a M.2 expansion slot that allows for installation of a solid state drive. Use the steps below to install a secondary drive in your system. PRECAUTION * Backup all important data on your system before…
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Users should complete all Windows updates to optimize performance of a newly purchased computer
Why is my new computer slow? When you setup your new Acer computer for the first time, the Windows operating system will need to perform updates to make sure your system is up to date. Although you can still use your product while updates are downloading and installing, your system performance will be impacted and your…
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Windows 10: How to choose the main display when setting up two monitors
How can I set my second monitor as my primary display in Windows 10? Windows 10 allows you to choose which monitor you want to use as your main display when you have multiple monitors connected in extended desktop mode. Your main display will always show your primary Windows navigation items like the start menu and task…
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Error message “windows could not parse or process the unattend answer file for pass” appears after reloading the operating system
How do I fix the error message "windows could not parse"? Notebooks with Windows 10S or Windows 10 Home in S mode may encounter a problem when reloading the operating system. You can temporarily change settings in your CMOS Setup to resolve the issue. * Power on the notebook and immediately press F2 to enter the CMOS…
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Create recovery media on Windows 10 in S mode
How do I create recovery media for my computer running Windows 10 in S mode? Use the steps below to create a Windows 10 in S mode recovery drive. * Connect a USB drive to the computer. The drive will need at least 16 GB of free space. * Type create a recovery drive in the Windows search box and select Create a recovery…
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Systems with Windows 10 in S mode do not include Acer preloaded applications
Why don't I have Acer care center on my computer? Computers that run the Windows 10 in S mode only allow you to install and run applications that can be downloaded from the Microsoft store. This means Acer applications like Acer Care Center will not be included on the device. If you want to install Acer Care Center, you…
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Windows 10 in S mode only allows you to install applications from the Microsoft Store
Why do I get the message "Your PC's settings only let it install verified apps from the Store?" Computers that run the Windows 10 in S mode only allow you to install and run applications that can be downloaded from the Microsoft store. You will receive the error "Your PC's settings only let it install verified apps from…
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Windows 10: Reinstall Windows with Fresh Start
This article only applies to: Windows 10 systems You might want to reinstall Windows on your computer without losing your personal data. The Windows Fresh Start process will allow you to keep your personal information, while installing the latest version of Windows. Use the following steps run Windows Fresh Start. * Click…
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Unable to Control Brightness After Windows Update
This article only applies to: Predator GX21-71 A recent Windows update (version 1803) may install an NVIDIA driver that does not allow you to adjust the display brightness. We recommend installing the latest Windows updates" target="_blank to resolve this issue. If you do not want to update Windows, you can download and…
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Video playback shows a green screen after installing Windows update (1803)
This article only applies to: Predator PH315-51, PH317-52, Nitro AN515-52, AN515-53, Aspire A715-72G and A717-72G models. SYMPTOMS Some users have reported a green screen when playing video after updating to the latest version of Windows 10 (1803). Video will appear as a solid green color as shown below. SOLUTION You can…
