Bonjour à tous !
Je viens vous voir, car après un mois, je rends les armes.
Ça fait maintenant un mois que aléatoirement, quand mon ordinateur a son écran rabattu, il se redémarre aléatoirement.
Rien de bien méchant comme ça, mais à la longue la quantité de travail et de temps perdu commence à m'user.
Mon ordinateur est un Acer Swift 3 SF314-42, acheté début juillet
Caractéristiques : Processeur : AMD Ryzen 7 4700U
Mémoire RAM : 16Go
GPU : Renoir, intégré au processeur
J'ai installé WhoCrashed afin de comprendre un minimum ce qui se passe, et en voici la sortie :
On Sat 26/09/2020 14:58:48 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\092620-10187-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x426AD)
Bugcheck code: 0x100000EA (0xFFFFB58CF1335040, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 26/09/2020 14:58:48 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0x68C70)
Bugcheck code: 0xEA (0xFFFFB58CF1335040, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\Windows\System32\DriverStore\FileRepository\u0351088.inf_amd64_5c53c283ef0069b6\B351149\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER
J'ai tenté de réinstaller les drivers AMD, sans succès.
J'ai aussi tenté de désinstaller les drivers AMD avec DDU et tenté de réinstaller les drivers adaptés, tout en désactivant le choix automatique des drivers Windows, sans succès.
J'attends donc vos réponse avec impatience, si vous avez des solutions à me proposer.