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Battery Indicator on Chromebook CB5-132T and C738T May Not Display 100% When Fully Charged
Why is the battery on my Chromebook R11 not showing a full charge? A recent Chrome OS software update is causing some Chromebook models to incorrectly display the battery charge status. This is causing some models to only report 85% to 95% charge capacity when the battery is fully charged. The battery is still functioning…
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Disable or Enable the touchpad on Acer Chromebooks
How can I turn touchpad on my Acer Chromebook off or on? * Open your web browser. * Type chrome://flags/#ash-debug-shortcuts in the address bar of the web browser and press Enter. * Enable the option Debugging keyboard shortcuts, then restart your Chromebook. * Press the Search + Shift + P keys at the same time to toggle…
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Chromebook Spin 11 unable power on for the first time
Why will my Chromebook R751T or R751TN not power on right out of the box? The first time you power on your Chromebook Spin 11, you should connect the AC adapter to the USB Type-C port on the right hand side of the computer. After the system is powered on for the first time, the ac adapter may be used on either of the USB…
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Chromebook C731T battery will not charge if the battery is between 96% and 99%
This article only applies to: Chromebook C731T models After your Chromebook reaches a full charge (100%), the system will begin charging the battery until the charge drops below 96%. This is by design and is intended to help increase the life of the battery. Once the charge in the battery is below 96%, the system will…
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Chromebook C738 battery will not charge if the battery is between 95% and 99%
This article only applies to: Chromebook C738 and C738T models After your Chromebook reaches a full charge (100%), the system will begin charging the battery until the charge drops below 95%. This is by design and is intended to help increase the life of the battery. Once the charge in the battery is below 95%, the system…
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Chromebook CB3-431 does not have any sound coming out of speakers
Why is my Chromebook CB3-431 not playing any audio? SYMPTOMS One or both speakers may stop working on the CB3-431 Chromebook due to an issue with a Google audio driver codec. SOLUTION If you experience this issue, please contact Acer support to create a repair order resolve the issue. MORE INFORMATION A new Chrome OS…
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Acer C810 Chromebook shows vertical lines on the OS boot screen
Why does the Acer C810 show vertical lines on the boot screen when it first starts up? SYMPTOMS The Acer C810 Chromebook may show faint vertical lines on the display when you start or power on the system. The lines are only visible on the Chrome OS boot screen and will disappear once the system has booted into Chrome OS.…
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Connecting to Chromebooks with Bluetooth
Can i use Bluetooth to connect a smartphone to my Chromebook? ChromeOS has does not support file transfer via Bluetooth. The best way to share files between Chromebooks and other device is to use Google Drive. This allows you to get a private link to share with others, or to share files directly with people in your contact…
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Chromebook support videos
How can I learn how to use the features of my Acer Chromebook? Google has released a series of videos to get users familiar with the benefits and features availabe for Chromebook users. View the video playlist below to learn more about using your Acer Chromebook.
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USB-C Specifications for Acer Chromebook CP5-471
This article only applies to: Chromebook CP5-471 What features does my USB-C port support? * USB 3.1 Generation 1 with data transfer speeds up to 5 Gbps * DisplayPort over USB-C * Charging external devices via USB-C (5 V ; 3 A) * Charging your device via USB-C (Requires 19.5 V ; 2.25 A)
