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Acer Chrometab 10 (D651N) unable to power on or charge
Why is my Acer Chrometab 10 (D651N) not powering on or charging? SYMPTOMS Your Chrometab 10 may not power on if it is charged for an extended period of time after the battery has completely charged to 100%. SOLUTION You should update to Chrome OS to version 71.0.3578.127 (or later) to avoid experiencing this issue. If you…
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Open or create Microsoft Office files on Acer Chromebooks
Can I use Microsoft Office on my Acer Chromebook? Microsoft offers a Microsoft Office 365 application that is available for purchase in the Google web store. If you do not want to purchase the Office 365 subscription, you can use the Google Docs, Sheets, and Slides applications to create or edit Microsoft Office files. Use…
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Create a Chromebook recovery drive using a local Chrome OS image
How can I reload my Chromebook with a Chrome OS image I have downloaded? You may want to install a version of Chrome OS that is no longer available via the auto update process. You can use the steps below to create a Chromebook recovery drive from a local image you have downloaded. * Insert a USB flash drive or SD card in…
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Disable touchscreen functionality on Acer Chromebooks
How can I enable or disable the touchscreen feature on my Acer Chromebook? * Sign-in to your Acer Chromebook. * Launch your web browser and type chrome://flags. * Type Debugging keyboard shortcuts in the search box. * Change the setting for Debugging keyboard shortcuts to Enabled. * Click RELAUNCH NOW. * Press the Search +…
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Chromebook may automatically unenroll or deprovision itself after charging
Why does my Chromebook automatically deprovision itself after charging? A bug in Chrome OS 67 that may cause some C771 and C771T models to automatically unenroll after charging for an extended period of time. Users are encouraged to update their devices to the latest version of Chrome OS to avoid this issue.
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Reset your Acer Chrome tablet
How can I restore my Acer Chrometab to factory settings? You can reset your Acer Chrome tablet to remove your personal information and reset all settings to factory defaults. Google calls this process "Powerwashing". There are three methods for Powerwashing your Chrome tablet. Select an option below for instructions on…
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System May Freeze or Lockup Using Chrome or Hey Cortana After Installing Windows 10 April 2018 Update
Why does my system freeze or lock up when using Google Chrome or Hey Cortana? The Microsoft Windows 10 April 2018 update may cause some systems to hang or freeze running Apps like Chrome or Hey Cortana. Microsoft is aware of the issue and is currently working on a fix to resolve this. This fix should be included in the…
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Chromebooks do not support WPS connections
Can I connect my Chromebook to a wireless network that uses WPS? Chromebooks do not support connecting to WPS networks. You can connect your Chromebook to a wireless network with the settings below. * Networks that are open and not secured with a password. * Networks configured with WEP, Dynamic WEP, WPA-PSK,…
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Chromebook Touchpad Settings
How can I change the way the touchpad functions on my Acer Chromebook? You can adjust the touchpad settings on your Chromebook to match your personal preferences. The instructions below will walk you through adjusting your touchpad settings on your Chromebook. * Click on your account photo in the lower right hand corner,…
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Chromebook display may be distorted or pixelated when powered on
This article only applies to: Chromebook C731, C731T and C738T models Some Chromebooks may experience a garbled or pixelated screen when powered on. You can see examples of this in the images below. This is caused by a recent driver update to the Chrome operating system. A new version of Chrome OS 64 will be released soon…
