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Why is my stylus scratching my LCD screen when I use it?
If you scratch your LCD screen when you are using your stylus, the rubber dome at the tip of the stylus is worn away. Using a stylus with a worn tip could cause irreversible damage to your LCD screen. To prevent this from happening, you should replace the tip with a new tip. Some styluses come with a replacement tip. If…
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Instructions for Replacing an Active Stylus Tip
Below is a picture of a stylus with the tip installed and a replacement tip below as reference. Note: The shape and color of a stylus may vary by notebook. TIP REPLACEMENT INSTRUCTIONS If you need to replace your stylus tip, you require a Replacement Tip Set. Most Replacement Tip Sets come with replacements tips and a C…
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How to Improve Video Conferencing Performance of Your AMD Chromebook
Why is my Chromebook running slow during video conference calls? This article only applies to: R721, R721T, C732, C732T. If you are experiencing performance issues with your AMD Chromebook, Acer recommends updating your Chromebook to Chrome OS 91 or later. Google has released an update to improve video conferencing…
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How to Get the Touchscreen of My Acer Chromebook C731T Working Again if It Does Not Work After Starting Up or Waking Up
Why is my C731T touchscreen no longer working? If your Acer Chromebook C731T touchscreen is unresponsive, you need to update your Chromebook. Google has released a driver update in Chrome OS 91 to resolve this issue. Acer recommends updating your Chromebook to Chrome OS 91-13904.32.0 or later. For more information on how…
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Acer Chrome Devices which Require Enterprise Enrollment
This article only applies to: CA24V, CA24V2, CXV2, CXV. Some Acer devices are designed as Google Meet devices. Google Meet hardware products require a Google Enterprise License to properly function. Chrome devices that require enterprise enrollment will startup to a enterprise login screen at startup. For more information…
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Hard Drive Installation Instructions for the Nitro AN515-57
The Nitro AN515-57 includes a storage bay that allows for installation of a secondary 2.5" SATA 7mm hard drive. Use the steps below to install a secondary drive in your system. Note: Acer recommends use of an anti-static wrist strap when adding hardware to your system. 1) Remove the AC adapter and make sure your system is…
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Hard Drive Installation Instructions for the Nitro AN517-54
The Nitro AN517-54 includes a storage bay that allows for installation of a secondary 2.5" SATA 7mm hard drive. Use the steps below to install a secondary drive in your system. Note: Acer recommends use of an anti-static wrist strap when adding hardware to your system. 1) Remove the AC adapter and make sure your system is…
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Simulating the MIL-STD-810G Standard Tests
Can I simulate the MIL-STD-810G standard tests? The MIL-STD 810G test methods are conducted in controlled settings and passing the tests does not guarantee future performance in all situations. Attempting to simulate these tests could cause serious and possibly irreversible damage to your device. Warning: Do not attempt to…
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The MIL-STD-810G Standard Drop Test
What is the MIL-STD-810G standard drop test? A MIL-STD-810G drop test is a test designed to examine the structural integrity of a product. A product is tested to simulate an event in which it is accidentally dropped, such as when they are removed from a shelf or dropped onto a hard surface while handling. For a device to…
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How to Find Out if an Acer Device is MIL-STD-810G Certified
How can I tell if my Acer device is MIL-STD-810G certified? To find out if your Acer device is MIL-STD-810G certified, please refer to the specifications of your device on our website.
