Acer no puede dar servicio a los dispositivos ChromeOS que están inscritos en la consola de administración de Google.
Nota: No es necesario que el dispositivo ChromeOS esté físicamente disponible para desproveer o desinscribir el dispositivo desde la consola de administración de Google.
Por favor, siga los siguientes procesos dependiendo de si usted está enviando el ordenador para el servicio de reparación o el cambio / devolución del sistema.
Para el servicio de reparación:
Los clientes deben desproveer las unidades que se devuelven para su reparación, de lo contrario el sistema no puede ser reparado y probado completamente.
Solución:
Preguntas frecuentes de Google - Cómo desproveer o retirar un dispositivo
Preguntas frecuentes de Google - Cómo acceder a la consola de administración de Google
- Sign in to your Google Admin console using an Administrator account.
- From the Admin console Home page, go to Devices > Chrome devices. If you don't see Devices on the Home page, click More controls at the bottom.
- At the top, use the filter to select the current status of the device that you want to deprovision. For details, see Device status view in Admin console.
- To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
- Check the box next to the device(s) that you want to deprovision.
- Note: You can search using the device’s serial number if you have trouble locating it.
- Note: If you’re deprovisioning multiple devices for different reasons, deprovision them in groups, depending on the reason.
- At the top, click Deprovision selected items
Check the box to confirm that you understand the actions to re-enroll a device.
Select your deprovisioning reason. See the table below for guidelines.
- Click Deprovision.
- To completely remove device management, power on the device, connect to the Internet, and wipe the device.
- Note: Deprovisioned devices remain in their organizational unit, even though you no longer manage them.
Scenario Deprovision reason to selectYou have a return materials authorization (RMA), and the replacement device is the same model as your original (defective) device. Same Model ReplacementYou're replacing a malfunctioning device that's under warranty with a new device from the same manufacturer (for example, special case RMA). Same Model ReplacementYou're upgrading or replacing your device with a newer model of the same device. Different Model ReplacementYou're reselling, donating, or permanently removing the device from use. Retiring from fleet
For System Exchange / Return:
Customers must deprovision units being returned for reasons other than Repair Service where the original unit will not be returned. This allows us to process the unit afterwards and releases the Google license so that it may be re-used.
Solution:Google FAQ - How to deprovision or retire a device
Google FAQ - How to sign-in to your Google Admin console
- Sign in to your Google Admin console using an Administrator account.
- From the Admin console Home page, go to Devices > Chrome devices.
If you don't see Devices on the Home page, click More controls at the bottom.
- At the top, use the filter to select the current status of the device that you want to deprovision. For details, see Device status view in Admin console.
- To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
- Check the box next to the device(s) that you want to deprovision.
Note: You can search using the device’s serial number if you have trouble locating it.
Note: If you’re deprovisioning multiple devices for different reasons, deprovision them in groups, depending on the reason.
- At the top, click Deprovision selected items
Check the box to confirm that you understand the actions to re-enroll a device.
Select your deprovisioning reason. See the table below for guidelines.
- Click Deprovision.
- To completely remove device management, power on the device, connect to the Internet, and wipe the device.
Scenario Deprovision reason to selectYou have a return materials authorization (RMA), and the replacement device is the same model as your original (defective) device. Same Model ReplacementYou're replacing a malfunctioning device that's under warranty with a new device from the same manufacturer (for example, special case RMA). Same Model ReplacementYou're upgrading or replacing your device with a newer model of the same device. Different Model ReplacementYou're reselling, donating, or permanently removing the device from use. Retiring from fleet
