Mi hacer acer nitro AN515-53-55G9 Da pantalla azul cuando la desconecto de la corriente y otros.

Opciones
AngelFlores
AngelFlores Member Publicaciones: 25

Tinkerer

editado abril 2023 en Archivo del 2019
Hola, muy buenas tardes comunidad, les escribo para pedirles por favor su apoyo en ayudarme a resolver este problema que tengo.
hace unos 15 días compré una acer nitro 5 AN515-53-55G9 de la pagina oficial de acer en ebay, llego hace 2 días, y desde que llegó no ha dejado de dar pantallazos azules cada vez que puede, me di cuenta que así como los da aleatoriamente, los da también cuando desconecto el cargador derrepente, restaure muchas veces el sistema operativo y nada, ya que la acer fue sacada de estados unidos se perdió la garantía.


instalé la herramienta WhoCrashed y esto son los 2 errores que me da. Cada vez que sale pantalla azul puede ser uno, como puede ser otro


crash dump file: C:\Windows\Minidump\061719-14921-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1B0F30)
Bugcheck code: 0x74 (0x2, 0xFFFFAF00E0382970, 0x2, 0xFFFFFFFFC000014C)
Error: BAD_SYSTEM_CONFIG_INFO
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that there is an error in the registry.
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


crash dump file: C:\Windows\Minidump\061619-14656-01.dmp
This was probably caused by the following module: hal.dll (0xFFFFF8047C7F9240)
Bugcheck code: 0xA (0xFFFFA881B34CEF68, 0xD, 0x1, 0xFFFFF8047C7F9240)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL



«13

Respuestas

  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    ¡Hola! ¿Todo bien? ¡Parece ser algún conflicto con algún controlador! Primero desactive el reinicio automático: http://www.fabiodomingos.com/?p=9
    A continuación, vaya al sitio web de intel y nvidia y actualice todos los controladores y publique el resultado.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    Gracias por tu respuesta, seguí todos tus pasos, desactive el reinicio automático y actualicé los controladores Nvidia e Intel, pero mientras estaba en uso de la pc volvió a ocurrir el pantallazo azul

    On Mon 17/6/2019 4:22:10 p. m. your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\061719-13828-01.dmp
    This was probably caused by the following module: hal.dll (0xFFFFF80722BF2240)
    Bugcheck code: 0xA (0xFFFFE9803C0B5F68, 0xD, 0x1, 0xFFFFF80722BF2240)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    Este problema se produce con algún programa específico? ¿Has intentado actualizar windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    Si, ayer actualicé a Windows 10 pro 1903 pero nada a cambiado, con un programa en especifico no, pero ocurre cuando estoy usando varios programas a la vez (Chrome, illustrator, etc) o cuando tengo la corriente mucho tiempo conectada y la desconecto.  

    Tengo 16 gb de ram y probé con cada memoria idependiente a ver si era alguna ram fallando pero daba igual usando cada ram por separado (solo 8 gb), también quise comprobar si era el ssd , así que lo quité y le había instalado un hdd como prueba pero fue lo mismo, así que se lo volví a colocar, hice un scanner de el procesador con la herramienta de intel pero salio que estaba en perfectas condiciones. a estas alturas solo puedo creer que es software.




    ahor amuestra este error cuando quito la corriente y me da pantalla azul

    On Tue 18/6/2019 1:04:30 p. m. your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\061819-6593-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1BC8A0)
    Bugcheck code: 0xA (0xFFFFD98002ADF27A, 0xFF, 0x0, 0xFFFFF807563CE169)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

     On Tue 18/6/2019 10:01:18 a. m. your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\061819-5875-01.dmp
    This was probably caused by the following module: storport.sys (0xFFFFF8006479DB50)
    Bugcheck code: 0xD1 (0xFFFFDE097EA8F6A8, 0x2, 0x1, 0xFFFFF8006479DB50)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\storport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Microsoft Storage Port Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.


  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    ¿Cuál es la versión del firmware uefi?

    Este error sólo se produce cuando desconecta el adaptador de alimentación de la notebook, correcto?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    ¿Cuál es la versión del firmware uefi?

    Este error sólo se produce cuando desconecta el adaptador de alimentación de la notebook, correcto?

    1.26 , ocurre cuando tengo varios programas abiertos, o el 98% de la veces que desconecto el cargador. de 20 veces que lo desconecto, hay una que no pasa nada, pero las demás si da pantalla azul.
  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    En primer lugar me gustaría que deshabilitar todos los servicios y programas que no son esenciales para Windows y luego reiniciar Windows:

    ¡Haga la prueba!
    Si el problema no se resuelve, intente desinstalar estos dos controladores y reinicie Windows:

    ¡Haga la prueba!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    En primer lugar me gustaría que deshabilitar todos los servicios y programas que no son esenciales para Windows y luego reiniciar Windows:

    ¡Haga la prueba!
    Si el problema no se resuelve, intente desinstalar estos dos controladores y reinicie Windows:

    ¡Haga la prueba!

    Ok, hice todo lo que me pediste paso por paso, primero deshabilite todos los programas de arranque y tambien los servicios (Excluyendo a los de microsoft) e igual me apareció el error 



    luego los reanude he desinstale los drivers de la batería, reinicie, y luego tras probar me seguida dando el error

    On Tue 18/6/2019 2:33:35 p. m. your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\061819-7515-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1BC8A0)
    Bugcheck code: 0xA (0xFFFFAD80A4722853, 0xFF, 0x35, 0xFFFFF8073554F391)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 18/6/2019 2:33:35 p. m. your computer crashed or a problem was reported
    crash dump file: C:\Windows\MEMORY.DMP
    This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x8129)
    Bugcheck code: 0xA (0xFFFFAD80A4722853, 0xFF, 0x35, 0xFFFFF8073554F391)
    Error: IRQL_NOT_LESS_OR_EQUAL
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 






    AQUÍ TE DEJO UN VÍDEO QUE GRABÉ DE MI PROBLEMA

    https://www.youtube.com/watch?v=uyImbaA5CBc&feature=youtu.be
  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    Está na hora de atualizar os drivers! Baixe este programa e atualize somente os drivers: https://drp.su/pt-br
    Eu sugiro que você desmarque esses programas:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    Hola, ya actualicé todos los drivers con la aplicación que me dio, pero lamentablemente el problema aun persiste
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    Está na hora de atualizar os drivers! Baixe este programa e atualize somente os drivers: https://drp.su/pt-br
    Eu sugiro que você desmarque esses programas:

     Estos fueron los 2 errores que me aparecieron al momento de quitar el cargador

    On Tue 18/6/2019 8:38:11 p. m. your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\061819-7750-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1BC8A0)
    Bugcheck code: 0xA (0xFFFF8B816B1DB230, 0xC, 0x1, 0xFFFFF80243028407)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 18/6/2019 8:38:11 p. m. your computer crashed or a problem was reported
    crash dump file: C:\Windows\MEMORY.DMP
    This was probably caused by the following module: ci.dll (CI!CiFreePolicyInfo+0x8651)
    Bugcheck code: 0xA (0xFFFF8B816B1DB230, 0xC, 0x1, 0xFFFFF80243028407)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ci.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Code Integrity Module
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    ¿Hay algún controlador con problemas en el gestor de dispositivos?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    ¿Hay algún controlador con problemas en el gestor de dispositivos?

    ¿Hay algún controlador con problemas en el gestor de dispositivos?
    No, todos parecen estar correctos, no hay ninguno con irreconocible o con símbolo de advertencia 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    Cree ue podria ser algo de la BIOS?
  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    No creo que sea un problema en la UEFI! Le sugiero que escriba "memoria" en la cortina, para que se haga una prueba en la memoria ram!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    No creo que sea un problema en la UEFI! Le sugiero que escriba "memoria" en la cortina, para que se haga una prueba en la memoria ram!
    Hola, ya realice el diagnostico y las 2 ram y no me mostró ningún error
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    Estoy pensando en llevarla a un servicio técnico para descartar toda posibilidad de hardware, quiero saber si es que hay un problema interno con la corriente, tal vez una mala soldadura o si es la tarjeta de red la que está causando todo esto 
  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    ¿Ha intentado restablecer la batería interna?
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelFlores
    AngelFlores Member Publicaciones: 25

    Tinkerer

    Opciones
    Si, e leído varios problemas iguales en la comunidad y he realizado la mayoría de los procedimientos, también el de reiniciar la batería pero el resultado sigue siendo el mismo
  • Commodore_1995#
    Commodore_1995# ACE Publicaciones: 97,960 Trailblazer
    Opciones
    Me gustaría saber si el mismo problema se produce cuando se entra en el modo de seguridad de Windows:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)