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  • Thanks for your response billsey. I will have a look for some utitilies like the kind you mentioned. But I wanted to say thanks again for all your replies and advice in this thread: even though it now seems the SSD is most likely lost, I really appreciate you taking the time to talk me through the various steps and options…
  • Hi billsey, thanks again for your suggestions. I entered the commands and was able to locate the SSD this way, it was listed as Disk O. This is what was presented on screen: DISKPART> list disk Disk ### Status Size Free Dyn Gpt--------- ------------ ------ ------ ---- ----Disk 0 Online 238 GB 238GB Disk 1 Online 7656 MB 0…
  • Thanks again for your advice. Unfortunately I have now tried them all and the only drives which came up were X and C (with C being the USB I am temporarily booting Windows from). So it looks like the SSD has just gone completely :( I don't understand what happened as I have had this laptop less than 2 years, and hadn't…
  • Thanks again for your advice billsey. I have now been able to get the DIR command to work, but what it shows is the directory for the USB I am temporarily using to boot from, not the usual C drive. This is what appears on screen: C:\>dirVolume in drive C is ESD-USBVolume Serial Number is CC0A-21C4 It then lists the…
  • Hi billsey, thanks again for your help. I have now managed to get from X: to C: using the CD command as you suggested. However at this point I get stuck again. What appears on screen is C:\> But I don't know how to remove the > to get it to C:\ alone (backspace key doesn't erase it) and any attempt to add anything after…
  • Hi, thank you StevenGen and billsey for your responses. I wanted to ask about some further details (I'm not that good with computers so I apologise in advance if any of my questions seem stupid). I have been able to access the command prompt option on the computer through booting via the Windows 10 USB, and would like to…
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