tom_R2E3 Troubleshooter

There was a big discussion about this on this forum called "Acer Nitro VN7-592G-747C randomly reboots when on battery" but the thread seems to have been removed so I’m posting here instead: I suffered with this problem for a year (VN7-592G) it was basically unusable on battery power. recently I installed Debian alongside…

I got a quote for a replacement motherboard, 750 GBP. So that's the end of that. To say I feel ripped off by Acer is an understatement.

I agree, it's incredibly disappointing, it cost nearly £1000! Perhaps you should consider selling the second laptop before it goes wrong? Mine actually started to fail after about 10 months. It happened for the first time at about 20-30% charge, so whilst I thought it was odd, I wasn’t too alarmed. Sadly, it wasn’t until…

I am another person with the same problem. I contacted Acer about the problem: "Aspire VN7-592G-56JB Hello, This laptop randomly restarts when running on Battery power. There is no correlation between the level of charge in the battery and the fault, it can happen at 20% or 95%. The fault never occurs when plugged in to…

Did you find a solution to this?

Hey, thanks for the reply. That's disappointing. Now I see that this question has been asked here several times this year, with no progress. When is Acer going to show us some love??

BUMP! I too would like an answer to this question.

Hey sharky. I don't think my low CPU temp is to do with the liquid pro, I guess it's because it's Skylake. I also think that the flatness of the "heatsink" is crucial to the connection between the chips. I really don’t like that they share the same heatsink plate, it's almost guaranteed not to sit perfectly on either the…

Hi, yes it is quite disappointing, I agree. On the whole I am quite impressed with my laptop, but the things which impress me are: The Screen - LG? The CPU - Intel The SSD - Samsumg. The bits Acer did are the bits which are letting it down! Our laptops are a little different, I have the Skylake i5, which I thought would…

Again, thanks for the advice. I will have a go with AIDA 64 Extreme tonight and let you know what the results are like. I have installed notebook fan control, but I can't see a config for any of the VN series? Did the 591 config come with the program, or did you find it somewhere else? Maybe you could share it with me, i'd…

Hi Sharky. Once again thanks for the advice. I took some of your advice and replaced the thermal compound on both the CPU and GPU. But I chose to use the coollabs metal solution because I felt confident about using it and I wanted the best possible performance. It was no problem doing the job, but the results were a bit…

I just tried with another hardware monitoring program EVGA precision, and it showes the GPU clock at ~1100Mhz Maybe I should try reseating the GPU with new paste as you suggest. Is there a how-to anywhere for this? I have quite a bit of experience with PC's but this is my first laptop.

Hello, thanks for your response. Yes it's the GTX 960m. I thought of two possible reasons it might show 540Mhz. Something to so with dual channel means it only shows half the clock? Or, maybe it's showing the Intel onboard graphics clock rather than the Nvidia card? As you can tell, I dont really know what i'm on about.…

Ok thanks, I understand. Whilst I am here, can you tell me whether m.2 sata SSD III drives (with the two slots) will also work in this laptop? Or is it only PCIe (with the single slot)? Many thanks Tom

So what is the situation here. I am considering purchasing this laptop, I would intend to install a large m.2 SSD (500Gb) Can anyone else clarify the speed of this slot?