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  • If you want to transfer your pictures between your devices, you can try to use abPhoto. To use Acer BYOC Apps, you’ll need at least one PC and one mobile device with the Acer BYOC Apps installed. Please refer to the Tutorial video to find how to use abPhoto. You also can transfer your future pictures with abPhoto.
  • If you want to transfer your pictures between your Acer devices, you also can try to use abPhoto. To use Acer BYOC Apps, you' ll need at least one PC and one mobile device with the Acer BYOC Apps installed. Please refer to the Tutorial video to find how to use abPhoto. You also can transfer your future pictures with…
  • Hi Jticked2, Thanks for your reply. About "Send feedback", sorry for misunderstanding. You can refer to the screenshot to find the function. Please add "Acer Portal and AOP framework crashed" in the description text field. Then we're appreciated if you could provide more information about AOP framework crashed. Please…
  • Hi Jticked2, For crashed issue, is the current status of the problem improved so far? We didn't receive your feedback yet and just would like to confirm it with you. Thanks.
  • You also could try Acer BYOC Apps. Acer BYOC Apps help you Build Your Own Cloud using your own devices. To use abMedia and abVideo, you can download abMedia on WIndows from https://www.cloud.acer.com/downloads and download abVideo on tablet from Play Store. Follow the steps below: * Sign up or sign in your ID via abMedia…
  • To help us to understand the problem you encountered clearly, could you kindly help to take video when the issue happened? Please send the video to acercloud_support@cloud.acer.com and add "aop framework v5 blinking" in summary/description. We will provide the proper solution once we received your feedback. Sorry for any…
  • Hi Jticked2, Sorry for any inconvience. Could you kindly help to send feedback for investigating? Please follow the steps below after you encountered Acer Portal and AOP framework crashed. 1. Launch Acer Portal 2. You can see the Acer Portal tray icon on system tray 3. Right-click Acer Portal tray icon 4. Click "Send…
  • Did the issue still happen on the lastest version? Thanks.
  • There are two main features for abPhoto. One is that you can auto-backup the photos on your iPhone and the other is you can browse your photos on the laptop. You can follow the steps as follows. On Windows: 1. Launch abPhoto 2. Click Edit->Settings->Device, check the laptop is your Personal Cloud Storage 3. Click…
  • For AOP framework crashed issue, we've puslished the releases to fix the issue. You could upgrade the application you used to the latest version. The latest version numbers are as follows. Acer Portal: v3.05.2003 abMedia: v2.07.2004 abPhoto: v3.02.2003 abDocs: v1.06.2002 abFiles: v2.02.2002
  • Currently, Windows phone is not supported. Acer BYOC Apps are supported on Windows 7 or later, Android 2.3 or later and iOS6 or later. We'll bring your suggestion to the releated department. Thank you.
  • Hi rehanbajwa123, Coud you help to provide the error message screenshot? Is your Windows OS Win7 or Win8? Thank you.
  • Did the notification you see ? If yes, please check the network on your laptop. The notification is caused by no connection. Thank you.
  • We're sorry again for any incovenience caused. For AOP framework crashed issue, there will be a release for the issue fixed recently. We'll post here once the release is ready.
  • Didi you download/install the applications from https://www.cloud.acer.com/downloads?
  • For Acer Portal, you can register your Acer product through this program. If you really don't want to use it, you can not sign in Acer ID then the program will not be running in the background on start up.
  • You can go to the website as follows and download/install the abDocs. https://www.cloud.acer.com/downloads Then launch abDocs and sign in with your Acer ID you used before. You will see the docs you stored.
  • Did you see any error message when you encountered the issue? Could you help to post the screenshot here? Thank you.
  • First, make sure that abMedia is installed on your Base Computer and your Base Computer is the Personal Cloud Storage. (You can launch abMedia then go to Edit->Settings->Device Management to confirm if it's Personal Cloud Storage.) Second, launch aMedia and select "Music" then click File->Add files to library or Add…
  • Hi jbarberdoyle, Launch Acer Portal then you can see a tray icon in the system tray. R-click on Acer Portal tray icon and find Send Feedback. Refer to the below link: http://support.cloud.acer.com/ENG/Home/Index/10?FaqDID=2005005-Windows-ENG Thank you.
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