sueH New User

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  • Thank you but I tried that as well and it wanted me to log into my microsoft account [which I never use on principle] and when I did that, it wanted to change the log in of my pc from my normal acer log in to microsoft log in and then to use the cloud to back up everything. I don't want to use the cloud, I use google drive…
  • UK live chat was absolutely useless. They kept saying that I was out of warranty and could return the tablet for£46 otherwise to take it to a local technician. All I want is to download Acer Crystal Eye again but the hoops to do so seem insurmountable.
  • Nope I'm inthe UK. Perhaps we have one as well. I'll look on the site. Thanks
  • I'm going round in circles. Tried Support and inputted my serial number to which came back the reply that it wasn't on their database! So of course I can't ask the question. Don't fancy going through recovery again as this was done by the local computer shop. Is there no one from Acer support that actually comes on here to…
  • I've tried to move the Windowsold file onto the 32gb microsd card but whilst it reads it, it won't transfer. Says something like System stops this. I've transferred all my Documents onto the sd card but it there a way to get to them without having to go through computer - secure drive [sd card] etc? Also I tried to move…
  • This is very useful and it was more or less what I was doing except it didnt identify windows old as a file that was unnecessary. And seemingly all the instructions on those two links emphasise that you should proceed with caution. Therefore I am scared! I am getting an external dvd cd driver to enable me to install MS…
  • I have checked the files that were modified during the 'refreshing and the big ones are as follows Windows old 18.3gb, WinSxS 6.72gb and System 32 2.13 gb. What to do next please?
  • This is very helpful LeHe but going through the clean up procedure it can only find 457MB of space to free up even when I ask it to check old system files, and restore points. Something is still hidden and won't show itself I'm a bit worried about really delving into files as I won't really know what to keep and what to…
  • Could you take me through process please. I went to library? Then computer, right clicked to properties, general, then disk clean. Where is clean system files please in windows 8?
  • I should add that I have gone to C properties and disk clean but that would only release 22mb of space, peanuts. What is going on please? It seems from a post further down that I'm not the only one with this problem.
  • Thank you for this, tho as I said I checked the amount available more or less as soon as I got the new machine and was surprised that that there was only about 25gb of space free. i thought it might be some sort of recovery partition but that seems to be a lot. What you suggest is sensible though I haven't had it long…
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