stevesmith7461

Tinkerer

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  • Final Update The dealer, ACER support & Microsoft support were unable to sort this out. So after much time, effort, 2x laptops and money spent I have returned the Acer Swift Edge and accepted a full refund. There comes a point after 15+ Windows installs and hours of your life that you will never get back that you have to…
  • UPDATE So obtained a replacement same model laptop from the store. Run the windows/microsoft account setup all monitors and cables working as expected from USBC ports just as it was when I first got the last one! Then ran Windows update and neither USB port will pass video. Windows went from 22H2 to 23H2 and I'm pretty…
  • Thanks billsey, I have been back to the dealer with it and took with me my screen and all the cables. Their tech guy had a good go at it too and nothing doing so we believe there is actually a hardware fault of some kind and the laptop is be8ng replaced with a new one. I am not convinced that we are on the same page and…
  • Hi StevenGen, Sorry for sending the wrong info. "What is the exact Swift model number of your laptop?" It is SFE16-43-R7GP. The new cable I bought from Amazon didn't work either. So I now have 4 USB-C to C cables and a USB-C to HDMI that don't work. The only output that does is HDMI-HDMI which as you know doesn't charge or…
  • Hi Puraw, Thank you for your suggestion. As you say, yes laptop supports USB-C 4 with power delivery and DisplayPort. I checked in the bios but couldn't find any settings pertaining to this. I then could see that a new bios was available so I updated that also and still no settings pertaining to USB-C or USB4. I run the…
  • Hi StevenGen, Thanks for the response, it is an Acer Swift Edge 16 Model# N23Q21. As I understand it I have 2xUSB-C connections that support DisplayPort audio/video and are compatible with USB4 communication protocols. I have 2 USB-'C' to 'C' cables that were supplied with the 2x DELL U3219Q displays I have. I have tried…
  • Hi Jayfor, did you ever get to the bottom of this ? Like you my USB4 output worked fine for a while and now it only sends data and power, no video. I have the Acer Swift Edge 16 Ryzen (SFE16-43) and the only way to get video out is by HDMI to HDMI, I have USB C to HDMI using one of the USB4 ports and get nothing. Quite…
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