steveonmars Troubleshooter

Comments

  • Thanks for all the help. I'm quitting for the night so tomorrow I'll start working on something to keep the laptop cooler and I'll post an update when I get it working and let you know if it worked.
  • I'll try that and I'll also build something with a bigger fan in it for it to sit on. The laptop never moves from where it sits on the bench I do my shipping on so I don't have to worry about moving some big fan around, it'll stay right where it is. What about the life of this SSD? Is it bound to fail if it keeps…
  • So you're saying there's really no way to keep it cool the way my case is laid out? What about a stronger fan under the laptop? I can build something for it to sit on with a big fan in it if you think that would help. Would a different SSD run cooler than the one I have, do they make ones that are designed to run cooler?…
  • Thanks for the advice. I really so appreciate the help. I have fixed my own computers before but it's from getting advice on the internet like this. Back when they were a lot simpler I built my own desktops and had no problem swapping hard drives or adding PCI cards, even swapping motherboards but I just haven't kept up…
  • This is a computer that was built and sold by Acer. They either don't test their computers or they sell them anyway knowing they overheat. Since Acer support has still never answered me I either have to fix this myself and void any warranty or I need to buy a new computer. To be honest I can't afford either option right…
  • BTW, I did run a virus scan and the top temperature maxed out at 78.3 and the second one maxed out at 70.3. That was right when the scan started and then the temperatures dropped while the scan was running. The computer did not freeze. I'm sorry for the attitude but when I spend this much on something I expect it to work.…
  • I downloaded HWiNFO64 and went to sensors and there is no reading for temperature 2. There is 5 different temperature readings for the CPU, one for the S.M.A.R.T. WDC PC... and one for the GPU. The laptop has frozen on me 3 times today, once after I downloaded that program. I'm done. There's no reason to go through this…
  • billsey, thanks. I thought I got here because I clicked on support. I'll try to find the right support link to actually talk to them.
  • Thank you JaimeDLH, I just updated my bios, I'll see what happens for a while, hopefully that was it.
  • I have crystaldiskinfo and the temperature never gets over 40c. I run antivirus and antimalware all the time and never had any problems and don't now. Everything else you recommend you don't actually tell me how to do any of it so maybe a little help would be nice. I tried finding the other things on my computer and can't…
  • Things were going so good and now this happened twice today already. I haven't changed anything since my last post when it had stopped freezing up again. This is getting ridiculous, I really don't want to have to return this computer too but if this doesn't get fixed I will be trying a different brand, again. I'm getting…
  • JenL, I uninstalled my programs by going in settings, then Apps. You can uninstall a lot of the games and programs, and apps that you don't use that way. I also remembered that this computer came with an app to link my phone with the computer. I didn't really use it but I did set it up when I first set up the laptop. That…
  • It looks like I fixed this problem. I set the laptop so it never went to sleep or turned off and then I would leave it on at night, I'd alternate between safe mode and regular mode. it never froze up in safe mode but it did at first when not in safe mode. I started uninstalling some more preinstalled programs that I didn't…
  • billsey, I'll try to keep it in safe mode as much as I can for a while and see what happens. Because I'll have to keep switching back and forth from safe mode I'll wait a week before I decide it's not happening in safe mode. I'll also keep the laptop on at night instead of shutting it down like normal, that should speed…
  • I have started it in safe mode but I can't just leave it in safe mode. I use my computer off and on all day every day for a one man home business. I don't even know what I'm supposed to be looking for in safe mode. It hasn't froze up in safe mode, but like I said, I can't just let it sit in safe mode and get any work done.…
  • A few weeks ago I was just about to post that this solution worked but then it happened again. I reset the laptop again with the pinhole in the bottom and it was OK for a few more days before I had to do this again. I've done this 3 times now, so this was a temporary solution at best. I ordered an external drive to back up…
  • Thank you, I followed your instructions and I'll give it a few days to see what happens. I'll let you and everyone else know if it worked so maybe it can help someone else.
  • My laptop is doing the same thing. I DO NOT have a reset pinhole. How do I fix this?
Avatar