sorine New User

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  • Worked like a charm! Thanks Tommy, you've restored my faith in Acer support. sorine
  • Nope. Everything is greyed out except Supervisor Password which is in white and available to be set. The rest of the items are greyed and don't respond, and after the HDD Password item it doesn't say "set", it says "frozen. Again, I set the HDD password when I got the machine and I use it and it works fine. I just want to…
  • Best advice is no advice!
  • Vince... I know that! The serial number or the snid number that I entered had only zeroes, not "O"s. I think the problem is that I purchased the machine in Thailand. Acer states on its website that once you register the machine and register for support, it becomes a universal registration good anywhere. Evidently, that's…
  • You know, dealing with Acer Support is like dealing with Microsoft and the "Game of Thrones". It's around and around in a circle and through the hoops. Yes, I bought the machine in Thailand and I went to the Thailand support site and tried to access email support but they say I am not a user. Take a look... go find how you…
  • I'm trying to go here: http://acer.custhelp.com/app/pre_ask_launch Again... support will not validate either my serial number or my SND. 
  • That's all good and well but it doesn't answer my problem with validation. An swer which I assume you don't have. As forthe links you provided re recovery--I've been there. The problem I have is that my machine does not have an optical drive and it did not come with recovery disks nor does it have a hidden recovery…
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