sjm01

Tinkerer

Comments

  • Thanks. This unit was serviced by Acer under warranty to get the original/defective keyboard replaced. it's probably worth me opening it up to make sure that the battery connector was properly reconnected and to look over whether there might be any microswitches like what you've referenced.
  • Yes, the shutdown is reported as abnormal in event viewer. It reports a critical error message. After I manually power-on the system on following the failure, the event viewer message points to Windows Kernel Power as being the cause of an unintended shutdown with all bug check codes showing "0"
  • Sorry...my previous post was NOT correct. I forgot that I did go through a forced installation of the latest driver for my chipset obtained directly from Intel's site. The driver on Acer's Web site is not the most current version for this chipset. The version that I'm running is 10.18.14.4170, and it was issued 3/16/2015.…
  • it was very bad for quite some time and several weeks ago, it stopped happening. It wasn't anything that I deliberately did to try to fix it, but perhaps just part of a regular Windows update that affected the problem.
  • NO! See posts in related threads. 
  • I've been having an issue with my R7-371T retaining fragments of images that are actually attached to windows that can be moved round with the window. I can't specifically cause the issue, but it occurs often enough to be a significant annoyance. As an example of the problem, I'll be using MS Word, and part of the toolbar…
  • Although the post http://community.acer.com/t5/Notebooks-Netbooks/Aspire-R13-keyboard-issues/m-p/330261#M54028 "Re: Aspire R13 keyboard issues" was shown as solved by the original poster, that discussion is still active and is being monitored by Acer Technical Support as they are working to investigate the issue. If you…
  • I've dealt with level 1 tech support at Acer, and they always point to a software issue and want you to reinstall the operating system, which I think we'll all agree is a waste of time. Level 1 support says they don't have a way to escalate hardware complaints, and I had no luck getting to Level 2 on another issue I…
  • Does anyone from Acer monitor these discussions as a means of identifying issues? If this many of us are seeing the identical issue, it is a pretty good indication that there is a problem. I too am using the R13 docked with a keyboard in the office, and I purchased a Microsoft All-in-One travel keyboard for use at meetings…
  • no sound related to backlight on mine.
  • Anxious to hear whether they truly fix yours, since I have no desire to send my machine back for service, particularly with a low expectation that they'll fix the issue. It is certainly a hardware problem, but I'm guessing you'll get a new keyboard with the same issues. That's the risk of buying a new machine when it's…
  • I'm suffering a similar problem with double letters, but also the opposite. The keyboard often misses keys that I type unless I really hit each key hard. I touch type at about 60 words per minute, and I'm frequently having to go back to put in letters that the keyboard didn't respond to, even though I touched the keys. Of…
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