sbuehler New User

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  • This is the solution I am following. As I mentioned, multiple times, I have them working with new hardware. The entire goal of this post was to try and find a software solution that would allow me to make this work with the hardware I have. While I appreciate the responses, any comment suggesting that I swap hardware, in…
  • At this point I'm pretty sure that we're having two different conversations. You may have missed the part where I said the DP ports were soldered on the motherboard. 
  • The ports are soldered to the motherboard. There isn't a separate card. I did find a Spiceworks article (link) discussing a similar problem when the PC was in sleep mode, which is different than I'm seeing, but after walking through the whole process the issue still persists.
  • I mean, that's an option also, but not ideal as the delay caused by either shipping all the computers back, or waiting for replacement cards to arrive and then be installed is still longer than the preferred solution of simply finding a driver or firmware update that would make everything that I have now work. As I…
  • I may not have been clear with the reason I was trying to find a software solution. I had purchased a total of 23 of the Dell Optiplex 5090 PCs for users in our company, along with about 40 new Acer SB220Q monitors and 40 DP > HDMI cables for each. When the first unit was put into production we discovered the issue where…
  • Agreed. I was kind of hoping there would be some sort of software solution like drivers or firmware updates that I could do to make the cables I had work. But it is what it is I guess.
  • JackE, if i have an adapter between the PC and monitor there is no issue. Its only when I use the single cable with DP on one end (at PC) and HDMI on the other (at monitor). It appears to be the type of HDMI. I've ordered a new "High Speed" DP to HDMI cable and will try that out. If that doesn't work, I'll just need to…
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