rfreedlund New User

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  • Thank you. The drivers are correct now.
  • Thank you for your response. This could also be an NVIDIA / Windows related problem as I know that the proper driver was originally detected when I connected it, but somehow "disappeared" after I did an NVIDIA driver update. NVIDIA's Control Panel does detect the proper monitor, but Windows chooses to use Generic PNP. My…
  • I just got off the phone again. I had to explain it again. It's been escalated again. This time I wasn't given a time frame. We'll see what happens. My NVIDIA card is picking it up as the proper monitor (through NVIDIA Control Panel), I just don't know why Windows 7 Device Manager insists on using the Generic PNP driver.…
  • Twice I have been told 24 to 48 hours, but nothing has changed. I am using the monitor with the Generic PNP driver and for the most part it seems okay at 1920 by 1080, but I still want the driver. It's the principle of it. If you tell someone that something is going to be done to fix an issue in a certain time period, it…
  • I last spoke with Acer support this past Thursday afternoon (around 3:00 PM CST) and after the tech I spoke with communicated with Level 2 support who was able to verify the issue, I was told that the website should be corrected and updated within 24 - 48 hours. I just checked the website and the wrong driver is still…
  • I just got off the phone with Tech Support. They asked me if I could wait and call back after the holidays. Supposedly I was supposed to receive an e-mail. Apparently the person(s) responsible for the website is / are all on Christmas Break. I don't know if that means wait until next week after Christmas or after the first…
  • It's been nearly 120 hours since I was told that I would have a resolution in 24 to 48 hours. I don't know how long it takes them to make a website update or fix some links in their database, but it is frustrating I can't get a simple driver file of just a few KB in size because tech support isn't able to send anything.…
  • I know this reply is after the fact, but it might help someone. I just needed to point out some problems with the Acer Website. NOT ALL OF THE DRIVER LINKS ON THE WEBSITE APPEAR TO BE POINTING TO THE PROPER DRIVERS!! I actually found this G226HQL driver by going and downloading the driver for the K192HQL driver. When you…
  • I have been having problems finding drivers on the website. It just so happens that I think I found your driver. Go to the driver for the K192HQL and download it. When you unzip it the file is actually for the G226HQL that you are referring to. A number of the drivers listed for monitors, including the one that I am…
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