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  • You need to backup your user files to a separate drive. Reinstalling the OS is possible by a USB made with Media Creation Tool. You need to set the current BIOS to UEFI mode before starting the install. Once installed, you can update the BIOS. From the specification it says 128GB SSD SATA You would need to have an M2 slot…
  • I hope you choose a better manufacturer for your next laptop. And if you don't game often, don't buy a gaming machine.
  • Don't want to sound rude, but you should always have a backup then the nuclear option is the fastest.
  • 2x8GB DDR3 SODIMM memory modules. Buy a pair, unless you want to match the exisiting 4GB to go to 8GB.
  • You cannot preinstall Windows on a hard drive to fit into another machine. Not at the end user level. Create a bootable USB flash drive with the Media Creation Tool. Use this device to load Windows onto the hard drive.
  • https://www.intel.com/content/www/us/en/support/articles/000031612/graphics-drivers.html Acer are failing in their responsibility to issue drivers for the affected machines. You should know their support once a machine is out of warranty is quite poor.
  • All the numbers look ballpark apart from the graphics driver. Uninstall the driver until you get 'Microsoft Basic Display Adapter' Run the wushowhidediag.cab from Microsoft. Hide the HD5500 driver from Acer. In the Control Panel|System|Advanced System Settings|Hardware|Device Installation Settings select No. Download the…
  • It's the ONLY way to do it unless Acer provide updated drivers. The official Acer drivers go into GPU recovery sometimes, if I update them they don't. They're from 2015 as opposed to the 2018 ones that have been released.
  • Uninstall the driver until you get 'Microsoft Basic Display Adapter' Run the wushowhidediag.cab from Microsoft. Hide the HD620 driver from Acer. In the Control Panel|System|Advanced System Settings|Hardware|Device Installation Settings select No. Download the PCH driver from Intel. Install. You'll have to repeat the…
  • I have a similar machine (i7-5500U @ 2.4GHz) pretty much similar. Run this benchmark and post numbers https://downloads.passmark.com/ftp/petst.exe Bang average. Not a bad work-a-day portable, but no games machine.
  • I have the same laptop (with the i7-5500U @2.4GHz). Pretty much the same, try this benchmark and post numbers. I will post mine. https://downloads.passmark.com/ftp/petst.exe
  • Use another computer to make a USB (that will be wiped) using the MCT. Set the UEFI options to Secure Boot and plug the ***** stick in and turn it on. Acer machines will always read a correctly formatted USB stick in preference to anything else. If you really want to make sure there are no issues, remove then plug the…
  • Backup your user files and clean install W10 from a USB stick using the Media Creation Tool. It's the long quick way to a solution,
  • https://www.youtube.com/watch?v=zasOztSbYho Yes it's compatible with any 2.5" SATAIII SSD. The RAM slot is on the top side of the motherboard, so will necessitate complete removal. SSD possible just by removing the bottom plastics and a couple of screws.
  • Slightly outdated advice - check the Disk Clean Up tool hasn't got the Downloads folder selected by default unless you are sure you've moved everything you are keeping first.
  • You don't activate it, it happens when you need it. If you monitor the CPU activity with task manager, load the CPU with soemthing like video encoding or recoding. You will see it happens on demand, when the demand is not there the Speedstep will underclock the CPU and turn off cores (so the exact opposite of Turbo -…
  • You need to open the case and check the memory is seated correctly and that the VGA ribbon is attached properly at both the motherboard end and on the screen connector. Finally if these seem OK you could reapply thermal interface material over the CPU and GPU after removing, cleaning and refixing the heatsink and checking…
  • 1.42 is here BUT Acer DO NOT LISTEN when you suggest BIOS updates are on the PRODUCT SUPPORT PAGES!
  • That's because it's impossible to run two independent displays from one output. You can get a HDMI to DVI splitter but both screens will be a duplicate. You could run one monitor over VGA and one over HDMI to DVI, but that's it.
  • My guess is software has installed filter drivers that need removing. https://www.lifewire.com/how-to-delete-the-upperfilters-and-lowerfilters-registry-values-2619222
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